Retail Operations & Business Manager

Union Bank of VT & NH; Morristown (VT); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Generous Paid Time Off

Health, Dental, and Life Insurance

Disability insurance

401(k) retirement plan

Bankers' Hours

Paid Federal Holidays

Job summary

Union Bank of VT & NH is seeking a motivated Retail Operations and Business Manager to oversee branch and contact center policies and procedures. You will ensure clear processes for account opening, maintenance, and transactions while collaborating with Security, Compliance, Audit, and Digital teams.

The role requires a related bachelor’s degree and 10+ years in banking, with expertise in deposits, lending principles, and Treasury Management, plus proficiency with core banking platforms and

Qualifications

• Related bachelor’s degree and banking experience of 10+ years.
• Extensive knowledge of all deposit products and services.
• Familiarity with the principles of lending and Treasury Management.
• Proficient knowledge of and experience with platform, teller, and loan origination systems.
• Vendor Management including cash in transit and bank transaction systems.
• Up-to-date with pertinent banking regulations and banking principles.

Responsibilities

• Oversee branch and contact center policies and procedures.
• Ensure clearly defined procedures for account opening, maintenance, and transaction processing.
• Collaborate with Security, Compliance, Audit, and Digital partners to map a clear procedure road map for all Retail teams.

Skills

Data analysis

Vendor management

Dashboard creation

Regulatory knowledge

Data manipulation

Education

Related bachelor’s degree

Tools

Microsoft Office

Paylocity

Synergy

Silverlake

SL Teller

ArgoKeys

Lending platforms

Job description

Description

Union Bank has called Vermont home since 1891, and we're proud of our local roots. We're a community-focused bank where people come to grow their careers and make a difference. We offer strong benefits, support continuing education, and believe in promoting from within. If you're looking for purpose, opportunity, and a team that cares, you'll find it here!

We are seeking a motivated and experienced individual for a Retail Operations and Business Manager position. As the Retail Operations and Business Manager, you will be responsible for the oversight, curation and health of Union Bank’s branch and contact center policies and procedures. Ensure clearly defined procedures for account opening, maintenance, and transaction processing. Collaborate with Security, Compliance, Audit, and Digital partners to ensure a clear procedure road map is in place for all Retail teams.

Why work with us?

Benefits

While working for a Vermont-based company that makes a difference in our Vermont and New Hampshire communities, you'll enjoy the following benefits:

• Generous Paid Time Off
• Health, Dental, and Life Insurance
• Partially Paid Short- and Long-Term Disability
• Company-Matched 401(k) Retirement Plan
• Bankers' Hours
• Paid Federal Holidays

Requirements

• Related bachelor’s degree and/or Banking experience of 10 years or greater including completion of related banking courses.
• Extensive knowledge of all deposit products and services.
• Familiarity with the principles of lending and related assistance programs, and Treasury Management.
• Proficient knowledge of and experience with platform, teller, and applicable loan origination systems.
• Vendor Management including cash in transit and bank transaction systems,
• Responsible for keeping up to date with pertinent banking regulations and banking principles.
• Software Utilized: Microsoft Office, Paylocity, Lending and Treasury Management platforms as required, Synergy, Silverlake, SL Teller, and ArgoKeys.
• Data fluency and manipulation: Must be able to intake data from multiple systems and create/maintain dashboards and scorecards.