Retail Operations Associate — Inventory & Customer Experience

Brobston Group; Allen (TX); Presencial; USD 18 000 - 25 000; Tempo integral

Resumo da oferta

Ralph Lauren's Polo Ralph Lauren stores seek an Operations Support Associate to ensure smooth day-to-day operations. Responsibilities include receiving deliveries, processing merchandise, performing stock checks, and supporting the selling floor.

The role involves maintaining stockroom and floor organization, aiding in transfers, and delivering merchandise to the sales floor. The position is non-selling by default but may shift to sales support based on business needs.

Qualificações

• Back-of-house experience in a high-volume or high-profile setting.
• Ability to communicate effectively with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, and office; lift up to 30 lbs.
• Flexible schedule including day, evenings, weekends and may include overnight shifts and travel.

Responsabilidades

• Process freight within specified Units per Hour goals, including markups/markdowns and EAS tagging.
• Inspect deliveries for damages, verify packaging, and ensure proper sensor/tag placement.
• Execute daily RFID inventory scans for accurate floor replenishment.
• Manage "Ship to Home" orders and store-to-store transfers.
• Complete ISOS replenishment activities and stock room resets.
• Process retickets, create tags, and associate RFID tags.
• Maintain organized stockroom and sales floor inventory levels using company guidelines.
• Create memorable customer experiences through exceptional service.
• Assist Brand Ambassadors with stock checks and merchandise delivery.
• Greet and assist customers with their shopping needs on the sales floor.
• Process sales transactions and follow policies for returns, discounts, and data capture.
• Maintain clean, welcoming sales floor and fitting rooms.
• Balance operational tasks while prioritizing customer experience.
• Participate in visual merchandising and store standards.
• Provide feedback to Management on product and category opportunities.
• Foster a positive work environment aligned with RL values.
• Collaborate effectively with team members.
• Participate in training and company initiatives.
• Support store operations in both front and back of house functions.

Conhecimentos

Customer service

Communication

Teamwork

Adaptability

Descrição da oferta de emprego

Ralph Lauren's Polo Ralph Lauren stores seek an Operations Support Associate to ensure smooth day-to-day operations. Responsibilities include receiving deliveries, processing merchandise, performing stock checks, and supporting the selling floor.

The role involves maintaining stockroom and floor organization, aiding in transfers, and delivering merchandise to the sales floor. The position is non-selling by default but may shift to sales support based on business needs.