Retail Operations Associate: Stock, Merch & Service

BoF Careers; Town of Riverhead (NY); On-site; USD 21,000 - 26,000; Full time

Job summary

Ralph Lauren Corporation in the United States is seeking an Operations Support Associate to ensure smooth day-to-day retail store operations. You will handle receiving deliveries, processing merchandise per guidelines, and support the selling floor.

The role involves stocking, RFID replenishment, and assisting customers while maintaining store standards. Responsibilities include stock checks, processing orders, and collaborating with Team Members to provide exceptional service.

Qualifications

• Back of house experience or similar industry in a high-volume or high-profile environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cash-wrap and office; lift up to 30 lbs.
• Ability to work a flexible schedule including day, evening, weekends and may include overnight shifts and travel as required.
• Ability to build and maintain positive working relationships with customers, management, and co-workers.

Responsibilities

• Process freight within specified Units per Hour goals, including markups/markdowns and EAS tagging.
• Inspect deliveries for damages, verify packaging, and ensure proper sensor/tag placement.
• Execute daily RFID inventory scans for accurate floor replenishment.
• Manage "Ship to Home" orders and store-to-store transfers.
• Complete ISOS replenishment activities and stock room resets.
• Process retickets, create tags, and associate RFID tags.
• Maintain organized stockroom and sales floor inventory levels per company guidelines.
• Create memorable customer experiences through exceptional service.
• Support Brand Ambassadors with stock checks and merchandise delivery.
• Greet and assist customers with their shopping needs on sales floor.
• Process sales transactions and follow policies for returns, discounts, and customer data capture.
• Maintain clean, welcoming sales floor and fitting rooms.
• Balance operational tasks while prioritizing customer experience.

Skills

Back of house exp

Customer communication

Physical ability

Flexible schedule

Teamwork

Job description

Ralph Lauren Corporation in the United States is seeking an Operations Support Associate to ensure smooth day-to-day retail store operations. You will handle receiving deliveries, processing merchandise per guidelines, and support the selling floor.

The role involves stocking, RFID replenishment, and assisting customers while maintaining store standards. Responsibilities include stock checks, processing orders, and collaborating with Team Members to provide exceptional service.