Retail Operations Associate — Fast-Paced Customer Experience

JCPenney; Tullahoma (TN); On-site; USD 17,908 - 22,041; Full time

Benefits offered by this job

Employee discount

Health benefits

401(k)

Job summary

JCPenney is seeking an Operations Associate to create an outstanding customer experience by handling essential store operations before opening. This early morning role works with a team to prepare the floor and backroom for daily sales activity.

The position emphasizes customer service, merchandise replenishment, pricing, and teamwork, with a focus on learning and adhering to company processes. Eligible associates receive standard benefits and store discounts.

Qualifications

• Customer service experience in retail environment preferred.
• Early morning position before store opening.

Responsibilities

• Provide customer service throughout the store.
• Execute pricing and signing accurately.
• Restock and pull merchandise to the sales floor.
• Receive and unload merchandise with the team.
• Maintain clean, organized backroom standards.
• Support omnichannel operations including BOPIS, Ship from Store, and order delivery.
• Implement merchandise strategy and placement.
• Participate in training and learn processes.

Skills

Customer Service

Job description

JCPenney is seeking an Operations Associate to create an outstanding customer experience by handling essential store operations before opening. This early morning role works with a team to prepare the floor and backroom for daily sales activity.

The position emphasizes customer service, merchandise replenishment, pricing, and teamwork, with a focus on learning and adhering to company processes. Eligible associates receive standard benefits and store discounts.