Retail Operations Associate – Customer Experience

JCPenney; Carolina (PR); On-site; USD 13,776 - 17,908; Full time

Benefits offered by this job

Medical/dental/vision

Paid vacation/holidays

401(k) with company match

Associate discount

Eight paid holidays

Job summary

JCPenney is seeking an Operations Associate to help create an outstanding customer experience by performing essential store operations tasks before opening. This early-morning role collaborates with a team to prepare the sales floor and backroom.

You will handle Pricing and signing, replenishment, merchandise receiving, and omnichannel support while upholding merchandising standards and delivering efficient service to shoppers.

Qualifications

• 1-2 years retail experience.
• Early morning shift availability.

Responsibilities

• Provide outstanding customer service while assisting shoppers.
• Execute pricing and signing across the store.
• Replenish and restock merchandise.
• Receive and unload merchandise from trucks.
• Maintain safe, clean, and organized backroom.
• Support omnichannel initiatives (BOPIS, ship from store, returns, online orders).
• Implement merchandise plans and standards to deliver an outstanding customer experience.
• Engage in continuous learning and training.

Skills

Customer service

Pricing and signing

Merchandising

Stock replenishment

Teamwork

Omnichannel

Learning mindset

Fast-paced environment

Job description

JCPenney is seeking an Operations Associate to help create an outstanding customer experience by performing essential store operations tasks before opening. This early-morning role collaborates with a team to prepare the sales floor and backroom.

You will handle Pricing and signing, replenishment, merchandise receiving, and omnichannel support while upholding merchandising standards and delivering efficient service to shoppers.