Retail Operations & Customer Experience Associate

JCPenney; Thousand Oaks (CA); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

Associate discount

Benefits package

Job summary

JCPenney is seeking an Operations Associate to create an outstanding customer experience by performing essential operations functions before store opening. This early-morning role works with a team to complete tasks prior to store opening, contributing to smooth daily operations and a positive shopping environment.

The position involves customer service, merchandising execution, receiving and stocking, and omnichannel support to ensure customers find what they want quickly and accurately.

Qualifications

• 1-2 years retail experience.
• Strong customer service orientation.
• Ability to work in a fast-paced store environment.

Responsibilities

• Provide excellent customer service and assist customers with inquiries.
• Execute pricing changes and signage updates across the store.
• Replenish and restock merchandise to ensure right styles and sizes are available.
• Receive and unload merchandise and prep backroom stock.
• Maintain clean, safe, and organized backroom and stock areas.
• Support omnichannel tasks including Buy Online Pickup in Store and Ship from Store.

Skills

Customer service

Team collaboration

Pricing & signing

Stock replenishment

Merchandise receiving

Job description

JCPenney is seeking an Operations Associate to create an outstanding customer experience by performing essential operations functions before store opening. This early-morning role works with a team to complete tasks prior to store opening, contributing to smooth daily operations and a positive shopping environment.

The position involves customer service, merchandising execution, receiving and stocking, and omnichannel support to ensure customers find what they want quickly and accurately.