Retail Associate — Guest Experience & Perks

Colonial Group; Fort Wayne (IN); Hybrid; USD 17,000 - 22,000; Full time

Benefits offered by this job

On-Demand Pay

Meal Plan & Employee Discounts

401(k) with 15% company match

Bereavement Leave

Holiday pay

Paid sick leave

Job summary

SSA Group is seeking a Retail Associate to assist guests, merchandise products, and maintain a clean store environment across locations. The role includes handling cash, stock management, and supporting sustainability and community engagement initiatives.

Candidates should have strong interpersonal skills, the ability to work in a team, and be flexible to varied hours including nights and weekends. Prior POS experience and basic Excel knowledge are beneficial.

Qualifications

• Strong interpersonal and communication skills.
• Ability to work in a team and independently in a fast-paced environment.
• Ability to understand and follow written and verbal instructions.
• Basic computer skills including POS systems and Excel.
• Physical ability to stand for extended periods and to move and handle boxes (10–35 lbs).
• Ability to work varied hours/days, including nights, weekends and holidays.

Responsibilities

• Fulfill guest’s needs quickly and efficiently.
• Inform retail leadership in a timely manner when item quantities are low or special request; coordinate with warehouse team to pull & fill items as necessary.
• Relay relevant comments received from customers directly to supervisor.
• Maintain a clean, safe and organized work environment.
• Uphold company policies and procedures.
• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
• Check and stock supplies in counter area, floor display, floor stands and cabinets neatly, accurately, and in a timely fashion.
• Clean tables, chairs, equipment as needed.
• Keep counter and floor in work or service area clean and free of debris.
• Maintain balanced cash drawer as assigned.
• Perform other related duties, tasks, and responsibilities as assigned from time to time.
• Merchandise product to maximize sales.
• Increase sales by promotional items or suggestive selling.
• Supports unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts.
• Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.
• Perform other tasks as deemed necessary.

Skills

Interpersonal skills

Communication

Teamwork

Instruction following

POS systems

Excel

Physical stamina

Flexibility

Job description

SSA Group is seeking a Retail Associate to assist guests, merchandise products, and maintain a clean store environment across locations. The role includes handling cash, stock management, and supporting sustainability and community engagement initiatives.

Candidates should have strong interpersonal skills, the ability to work in a team, and be flexible to varied hours including nights and weekends. Prior POS experience and basic Excel knowledge are beneficial.