Retail Omni Fulfillment Associate

Dick's Sporting Goods; Philadelphia (Philadelphia County); On-site; USD 21,000 - 25,000; Full time

Job summary

DICK'S Sporting Goods in Philadelphia is seeking store teammates to deliver an exceptional shopping experience. You will greet customers, proactively assist athletes, and ensure merchandise is processed per programs while upholding merchandising standards.

Responsibilities include omni-channel support such as Ship From Store, Buy Online Pickup in Store (BOPIS), and curbside pickup, plus participating in loss prevention and safety procedures. We foster an inclusive, team-driven store environment.

Qualifications

• Prior retail sales, operations, maintenance, or customer-focused experience preferred
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items repetitively (up to 25 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Responsibilities

• Greet teammates and customers and proactively understand their needs.
• Assist athletes to support their shopping experience.
• Process merchandise and ensure proper presentation and standards.
• Fulfill omni-channel processes (Ship From Store, BOPIS, Curbside pickup).
• Participate in Loss Prevention procedures and safety practices.
• Support the team and follow management instructions.

Skills

Customer focus

Accountability

Collaborative

Instills trust

Decision quality

Action-oriented

Physical stamina

Job description

At DICK'S Sporting Goods , we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

OVERVIEW

Our store teammates are passionate about creating an exceptional shopping experience for our customers through their eagerness to help, high brand and execution standards, ability to prioritize and efficient execution of operational processes. Greet everyone (teammates and customers) and proactively approach athletes to understand their needs and support their shopping experience. Ensure that all merchandise and product received at the store is processed in accordance with established programs and procedures. Uphold company merchandising and presentation standards. Fulfill the company-defined customer experience by completing all processes according to ourservice level standards. Assists in completion of all omni fulfillment processes, including: Ship From Store 9SFS), Buy Online Pickup in Stor(e BOPIS), and Curbside pick-up. Participate in Loss Prevention procedures related to Omni-Channel processes; assist in completing daily FedEx Box Count Audits according to company Inventory Control and Loss Prevention standards. Fulfill the company-defined customer experience by completing all processes according to our service level standards. Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information. Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect. Take an all-hands-on-deck approach to support the team across the store. Perform other tasks as assigned by management.

TEAMMATE TRAITS

Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented

QUALIFICATIONS

• Prior retail sales, operations, maintenance, or customer-focused experience preferred
• Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking. Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).