Retail Omni Fulfillment Associate

Dick's Sporting Goods; Leawood (KS); On-site; USD 19,286,400 - 24,796,800; Full time

Job summary

DICK'S Sporting Goods is seeking store teammates who are passionate about delivering an exceptional shopping experience. You will greet athletes and customers, help them find products, and ensure merchandise is processed correctly and presented according to brand standards.

You will participate in omni-channel fulfillment, support safety and loss prevention procedures, and contribute to an inclusive, high-energy store environment. Flexible hours and physical readiness are important for success.

Qualifications

• Previous retail sales, operations, maintenance, or customer-focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift up to 15 to 35 lbs. items repetitively.

Responsibilities

• Greet teammates and customers proactively to understand needs and assist shopping experience.
• Ensure merchandise and product received at the store is processed per programs and procedures.
• Uphold merchandising and presentation standards and complete omni fulfillment processes (Ship From Store, BOPIS, Curbside).
• Participate in Loss Prevention procedures and assist in daily audits according to standards.

Skills

Customer-Focus

Accountability

Teamwork

Communication

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

OVERVIEW:

Our store teammates are passionate about creating an exceptional shopping experience for our

customers through their eagerness to help, high brand and execution standards, ability to prioritize

and efficient execution of operational processes.

• Greet everyone (teammates and customers) and proactively approach athletes to understand their needs and support their shopping experience.

• Ensure that all merchandise and product received at the store is processed in accordance with established programs and procedures.

• Uphold company merchandising and presentation standards.

• Fulfill the company-defined customer experience by completing all processes according to ourservice level standards. Assists in completion of all omni fulfillment processes, including: Ship From Store 9SFS), Buy Online Pickup in Stor(e BOPIS), and Curbside pick-up.

• Participate in Loss Prevention procedures related to Omni-Channel processes; assist in completing daily FedEx Box Count Audits according to company Inventory Control and Loss Prevention standards.

• Fulfill the company-defined customer experience by completing all processes according to our service level standards.

• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.

• Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.

• Take an all-hands-on-deck approach to support the team across the store.

• Perform other tasks as assigned by management.

TEAMMATE TRAITS:

• Ensures Accountability

• Customer-Focus

• Collaborative

• Instills Trust

• Decision-Quality/Decision-Making Abilities

• Action-Oriented

QUALIFICATIONS:

• Prior retail sales, operations, maintenance, or customer-focused experience preferred

• Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour).

• Ability to work extended periods of time (up to 4 hours) standing or walking. Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.

• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).