Retail Omni Fulfillment Associate

Dick's Sporting Goods; Gaithersburg (MD); On-site; USD 25,000 - 35,000; Part time

Job summary

DICK'S Sporting Goods in Gaithersburg, MD is seeking store teammates to create an exceptional shopping experience by greeting customers, assisting with product needs, and maintaining brand standards. You will execute omni-channel processes such as Ship From Store, Buy Online Pickup in Store, and curbside pickup while supporting inventory accuracy and safety.

You will work in a fast-paced environment that values teamwork, accountability, and inclusivity.

Qualifications

• Prior retail sales or customer-focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs items repetitively (up to 25 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Responsibilities

• Greet teammates and customers and proactively understand needs to support shopping experience.
• Ensure merchandise is processed according to programs and procedures.
• Uphold merchandising and presentation standards.
• Fulfill omni-channel customer experience processes (Ship From Store, BOPIS, Curbside).
• Participate in Loss Prevention procedures and inventory audits.
• Adhere to safety, loss prevention and SOPs, maintaining confidentiality of company information.
• Create an inclusive store environment where everyone feels welcome and respected.
• Take an all-hands-on-deck approach to support the team across the store.
• Perform other tasks as assigned by management.

Skills

Customer service

Stamina

Team player

Safety awareness

Job description

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

OVERVIEW

Our store teammates are passionate about creating an exceptional shopping experience for our customers through their eagerness to help, high brand and execution standards, ability to prioritize and efficient execution of operational processes.

• Greet everyone (teammates and customers) and proactively approach athletes to understand their needs and support their shopping experience.
• Ensure that all merchandise and product received at the store is processed in accordance with established programs and procedures.
• Uphold company merchandising and presentation standards.
• Fulfill the company-defined customer experience by completing all processes according to ourservice level standards. Assists in completion of all omni fulfillment processes, including: Ship From Store 9SFS), Buy Online Pickup in Stor(e BOPIS), and Curbside pick-up.
• Participate in Loss Prevention procedures related to Omni-Channel processes; assist in completing daily FedEx Box Count Audits according to company Inventory Control and Loss Prevention standards.
• Fulfill the company-defined customer experience by completing all processes according to our service level standards.
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information.
• Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
• Take an all-hands-on-deck approach to support the team across the store.
• Perform other tasks as assigned by management.

TEAMMATE TRAITS

Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and athlete experience. Here are the traits we look for in our store teammates:

• Ensures Accountability
• Customer-Focus
• Collaborative
• Instills Trust
• Decision-Quality/Decision-Making Abilities
• Action-Oriented

QUALIFICATIONS

• Prior retail sales, operations, maintenance, or customer-focused experience preferred
• Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking. Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Targeted Pay Range: $18.50 - $25.50. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.