Retail Office Manager

Ashley-Furniture-Homestor; Warminster Township (Bucks County); On-site; USD 22,000 - 31,000; Full time

Job summary

Regency Management Services, operating 75+ locations, seeks a Retail Office Manager for its Ashley Furniture showroom in Warminster, PA. You will lead the office team, coach staff, and ensure accurate and efficient handling of transactions and paperwork.

You will partner with store leadership to support daily operations and exceptional customer experience, while managing schedules, inquiries, and reporting in a fast-paced retail setting.

Qualifications

• Previous office management or customer service experience preferred.
• Leadership experience with the ability to coach and hold team members accountable.
• Strong customer service and interpersonal skills.
• Strong organizational and multitasking skills.
• Ability to prioritize and perform in a fast-paced retail environment.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Ability to work evenings, weekends, and holidays as needed.

Responsibilities

• Lead, coach, and support office team members.
• Manage office schedules, daily responsibilities, and attendance.
• Greet customers and provide professional service.
• Finalize customer transactions and ensure orders are processed accurately.
• Review orders, updates, and modifications for accuracy.
• Resolve customer concerns in person and over the phone, including escalations.
• Process cash, credit card, and checks per policies.
• Complete daily cash closeout and reconciliation.
• Generate and maintain operational reports.
• Support sales floor operations, pricing, tagging, promotions, and organization.
• Train and onboard new office staff on systems and procedures.
• Complete new hire paperwork and submit to HR on time.
• Maintain office supplies and submit requests as needed.
• Ensure procedures and policies are followed; partner with store leadership.
• Serve as a Key Holder when assigned.

Skills

Leadership

Customer service

Organizational skills

Multitasking

Attention to detail

Verbal communication

Written communication

Microsoft Outlook

Microsoft Word

Microsoft Excel

Education

High school diploma

Tools

Microsoft Office

Job description

Retail Office Manager – Ashley FurnitureCOME GROW WITH US TODAY!About the RoleWe are looking for an organized, customer-focused Retail Office Manager to help lead the day-to-day operations of our Ashley Furniture showroom.You’ll support the sales team, oversee office operations, help resolve customer concerns, and ensure transactions and paperwork are handled accurately and efficiently. This is a hands-on leadership role where you’ll manage and develop the office team while partnering with the Store Manager and Sales Managers to keep the store running smoothly.Compensation$19.23 per hourWhat You’ll DoLead, coach, and support Customer Service Representatives and office team membersManage office schedules, daily responsibilities, and attendanceGreet customers and provide professional, knowledgeable serviceFinalize customer transactions and ensure orders are processed accuratelyReview sales orders, order updates, and modifications for accuracy and completionResolve customer concerns in person and over the phone, including escalated situationsProcess cash, credit card, and check transactions according to company policiesComplete daily closeout procedures and cash reconciliationGenerate and maintain operational reportsSupport sales floor operations, including pricing, tagging, promotions, and organizationTrain and onboard new office team members on company systems and proceduresComplete and process new hire paperwork and ensure timely submission to HRMaintain office supplies and submit supply requests as neededEnsure office procedures and company policies are followedPartner with store leadership to support daily operations and customer experienceServe as a Key Holder when assignedWhat We’re Looking ForPrevious office management or customer service experience preferredLeadership experience with the ability to coach and hold team members accountableStrong customer service and interpersonal skillsStrong organizational and multitasking skillsAbility to prioritize and perform effectively in a fast-paced retail environmentStrong basic math skills, including discounts, percentages, and financial transactionsExcellent verbal and written communication skillsAbility to identify problems, gather information, and develop solutionsComfortable working with customers, vendors, management, and team membersProficiency with Microsoft Outlook, Word, and ExcelHigh school diploma preferredAbility to work evenings, weekends, and holidays as neededWhy Join Regency Management Services?We invest in our people through paid training, coaching, mentorship, and professional development. As part of a growing organization with 75+ locations, you’ll have opportunities to build a long-term career and take on greater responsibility as you grow.Benefits include:Medical, Dental & Vision Insurance401(k) Retirement PlanPaid Vacation, Holidays & PTOEmployee Discounts on Furniture, Mattresses & Home DécorPhysical RequirementsReasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. This position may require frequent standing and walking, regular use of hands and arms, and occasional sitting, climbing, balancing, stooping, kneeling, and crouching. The ability to lift and move up to 25 pounds may also be required.About UsAshley Furniture is part of Regency Management Services, which operates 75+ locations across Virginia, Maryland, Pennsylvania, Delaware, New Jersey, New York, New Hampshire, and Massachusetts.Regency Management Services is an Equal Employment Opportunity (“EEO”) / ADA Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.#HPR25