Customer Service Representative

Regency-Management-Services-1; Downingtown (Chester County); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Life Insurance

Disability Insurance

Paid Vacation

Holidays

Employee Discounts

Training & Development

Job summary

Ashley Furniture is seeking a Customer Service Representative to support customers in-person and by phone, ensuring orders are processed accurately from purchase through delivery. You’ll work with sales and office teams to keep orders moving smoothly and provide excellent service to customers.

The ideal candidate has strong interpersonal and communication skills, proficiency with common software, and a positive, team-oriented attitude in a fast-paced retail environment.

Qualifications

• High school diploma or GED required.
• Strong customer service and interpersonal skills.
• Excellent verbal and listening skills.
• Strong computer skills: Outlook, Word, Excel.
• Ability to handle cash and perform basic math calculations.

Responsibilities

• Enter customer orders accurately into the company system.
• Process customer payments and ensure transactions are recorded correctly.
• Handle cash and other payments following company policies.
• Prepare daily deposits per procedures.
• Answer calls and respond to customer questions professionally.
• Schedule deliveries accurately and communicate updates to customers.
• Maintain open orders and coordinate with sales and office teams.
• Support showroom operations and display tagging.
• Assist the Office Manager with additional duties as needed.

Skills

Customer service

Interpersonal skills

Verbal communication

Microsoft Outlook

Microsoft Word

Microsoft Excel

Cash handling

Basic math

Multitasking

Teamwork

Education

High school diploma or GED

Tools

POS system

Job description

Customer Service Representative – Ashley FurnitureFull-Time Career OpportunityAbout the RoleWe are looking for a friendly, organized, and customer-focused Customer Service Representative to join our Ashley Furniture team.In this role, you’ll be an important part of the customer experience, supporting customers both in person and over the phone while helping ensure orders are processed accurately and efficiently. You’ll work closely with the sales and office teams to keep customer orders moving smoothly from purchase through delivery.If you enjoy helping people, staying organized, solving problems, and working as part of a team, this is an opportunity to build a rewarding career with Regency Management Services.What You’ll DoEnter customer orders accurately and completely into the company systemProcess customer payments and ensure transactions are applied to the proper accountsHandle cash and other forms of payment in accordance with company policiesPrepare daily deposits following company proceduresAnswer incoming calls and respond to customer questions professionally and promptlySchedule customer deliveries accurately and convenientlyMaintain open orders and communicate order and delivery updates to customersResearch and resolve customer questions or concerns with professionalism and empathyComplete daily reports and required office tasksSupport showroom operations, including displays, tagging, and maintaining a customer-friendly environmentWork closely with sales and office team members to support an exceptional customer experienceAssist the Office Manager with additional responsibilities as neededWhat We’re Looking ForHigh school diploma or GEDStrong customer service and interpersonal skillsExcellent verbal and listening skillsStrong computer skills, including Microsoft Outlook, Word, and ExcelStrong cash-handling and basic math skillsAbility to calculate discounts, interest, commissions, percentages, and other basic figuresStrong organization and multitasking skillsProven problem-solving and analytical abilitiesAbility to use sound judgment when handling customer or vendor questions and concernsPositive attitude and ability to work effectively as part of a teamAbility to work in a fast-paced retail environmentBilingual skills are a plusWhy Join Regency Management Services?We invest in our people through training, coaching, mentorship, and professional development. As part of a growing organization with 75+ locations, you’ll have the opportunity to build a long-term career while working with an experienced team.Benefits include:Medical, Dental & Vision Insurance401(k) Retirement PlanEmployer-Paid Basic Life InsuranceVoluntary Life InsuranceSupplemental Life Insurance & AD&DShort-Term DisabilityLong-Term DisabilityCritical Illness & Accident CoverageFlexible Spending Account (FSA)Employee Assistance Program (EAP)Paid Vacation, Holidays & PTOEmployee Discounts on Furniture, Mattresses & Home DécorPaid Training & Ongoing Professional DevelopmentCareer Advancement OpportunitiesAbout UsAshley Furniture is part of Regency Management Services, which operates 75+ locations across Virginia, Maryland, Pennsylvania, Delaware, New Jersey, New York, New Hampshire, and Massachusetts.We are committed to providing exceptional customer experiences while creating opportunities for our team members to learn, grow, and build long-term careers.Physical RequirementsReasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.This position requires regular use of hands and arms and may require frequent standing and walking. The ability to lift and move up to 25 pounds may also be required.Regency Management Services is an Equal Employment Opportunity (“EEO”) / ADA Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.