Retail Mortgage Clients Services Assistant (intern)

Paramount Residential Mortgage Group, Inc; Cliffside Park (NJ); On-site; USD 20,000 - 29,000; Full time

Job summary

Paramount Residential Mortgage Group (PRMG) is seeking a Retail Mortgage Clients Services Intern to support the front desk at the Cliffside Park, NJ branch. You will assist with greeting visitors, answering calls, routing inquiries, and liaising between customers and staff while learning the mortgage industry under a Branch Manager.

This internship offers exposure to customer service, mail handling, and servicing operations in a casual, yet professional, team-oriented environment that values

Qualifications

• High school diploma or equivalent.
• Excellent written and verbal communication skills.
• MS Windows proficiency.

Responsibilities

• Administer front-desk area, liaising between customers and co-workers in person, via phone and/or email.
• Answer and route inbound telephone calls, respond to inquiries, take messages or transfer/paging as appropriate.
• Greet and direct visitors.
• Open and distribute inbound mail.
• Manage and post outbound mail according to policy.
• Receive, route, log and distribute deliveries including FedEx, UPS.
• Maintain adequate supplies of shipping and delivery materials from various vendors.
• Secure offices at closing.
• Other duties as assigned.

Skills

Communication skills

Customer service

MS Windows

Education

High school diploma or equivalent

Tools

MS Windows

Job description

At Paramount Residential Mortgage Group (PRMG), our goal is to create raving fans through providing an excellent customer experience with innovative products and cutting-edge technology. As the Retail Mortgage Clients Services Assistant (intern), you will be reporting to a Branch Manager. Responsibility will vary based on the branch needs. This is a great position to get into the mortgage industry. At PRMG, we believe in cultivating a family like work environment where our company culture is known for its casual, yet professional, team-oriented setting and most importantly we value work life balance.

PRMG is looking for like-minded passionate individuals to join our team.

• Administer front-desk area, acting as liaison between customers and co-workers in person, via phone and/or email.
• Answers and appropriately routes inbound telephone calls responding to inquiries and taking messages or transferring or paging as appropriate.
• Greets and direct visitors
• Opens and distribute inbound mail.
• Manages and posts outbound mail according to company policy
• Receives, routes, logs and distributes deliveries including but not limited to those received from FedEx, UPS.
• Maintains adequate supplies of all shipping and delivery materials from various vendors including intra-office.
• Secure offices at closing
• Other duties as assigned
• Excellent written and verbal communication skills.
• Technologically proficient in MS Windows software.
• High school diploma or equivalent

USD $18.00/Hr.

USD $18.00/Hr.