Retail Merchandising & Store Operations Lead

The Michael's Companies; Exton (PA); On-site; USD 55,000 - 75,000; Full time

Job summary

The Michael's Companies in Exton, PA is seeking a Merchandise Manager to drive merchandising and operational execution across store floors, including truck processing, inventory routines, and planogram sets.

You will ensure accurate pricing, timely promotional execution, visual standards, and a customer-ready environment while coordinating with store leadership and team members to meet business needs.

Qualifications

• 3+ years retail leadership experience.
• Experience driving store operations and visual standards.
• Ability to train and coach team members on SOPs.

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs and Company programs.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
• Lead truck execution processes, ensuring timely unloading, accurate sorting, and efficient flow of merchandise to the sales floor.
• Own workload planning and daily task prioritization, partnering with store leadership to align staffing and execution to business needs.
• Execute Store-In-Stock Optimization routines to drive in-stock levels, replenishment accuracy, and sales readiness.
• Oversee Planogram (POG) execution, ensuring merchandising sets are completed accurately and on schedule.
• Establish and maintain visual merchandising standards, including initial product placement and presentation to company expectations.
• Support a clean, organized, and customer-ready store environment, including backroom organization and sales floor recovery.
• Manage key aspects of inventory control, ensuring product accuracy, integrity, and efficient stock movement.
• Execute ad sets, ensuring promotional signage and product placement are compliant and customer focused.
• Complete price changes accurately and on time, maintaining pricing integrity across the sales floor and systems.
• Oversee Ship from Store fulfillment, ensuring orders are picked, packed, and shipped efficiently and accurately.
• Process RTVs (Return to Vendor) and ASN receiving, ensuring compliance, documentation accuracy, and proper inventory adjustments.
• Manage store damages procedures, ensuring proper handling, reporting, and shrink reduction.
• Train, coach, and develop team members through structured TM onboarding and ongoing skill-building across assigned departments.
• Partner in maintaining strong Asset Protection practices, reducing shrink through awareness, compliance, and safe operations.

Skills

Merchandise management

Inventory control

Planogram execution

Visual merchandising

SOP compliance

Team leadership

Job description

The Michael's Companies in Exton, PA is seeking a Merchandise Manager to drive merchandising and operational execution across store floors, including truck processing, inventory routines, and planogram sets.

You will ensure accurate pricing, timely promotional execution, visual standards, and a customer-ready environment while coordinating with store leadership and team members to meet business needs.