Retail Merchandising Lead: Team Leader & Customer Experience

Sam's West, Inc.; Cheyenne (WY); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Sam's West, Inc. at Sam's Club in Cheyenne, WY is seeking a customer-focused retail professional to provide exceptional member service and support self-service technology. You will supervise associates, stock and present merchandise, and assist with club operations and safety compliance.

The role includes handling orders, returns, and maintaining a welcoming shopping environment. You will participate in recruiting, scheduling, coaching, and evaluating staff while upholding company policies and

Qualifications

• Must be 18 years of age or older.
• 6 months retail experience AND 6 months customer service experience.
• Leading a team, Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others.

Responsibilities

• Provide member service by acknowledging the member and identifying needs and providing guidance and support regarding self-service technology.
• Assist management with supervising associates, including assigning duties, coaching, training, and evaluating performance.
• Stock, merchandise, signage, and pricing; maintain sales floor and product displays; process returns and shrink control as per policy.
• Oversee club pick up orders and ensure accurate staging and fulfillment.
• Develop, communicate, and implement processes to meet business needs by collaborating with managers and partners; monitor progress and results.

Skills

Retail experience

Customer service

Job description

Sam's West, Inc. at Sam's Club in Cheyenne, WY is seeking a customer-focused retail professional to provide exceptional member service and support self-service technology. You will supervise associates, stock and present merchandise, and assist with club operations and safety compliance.

The role includes handling orders, returns, and maintaining a welcoming shopping environment. You will participate in recruiting, scheduling, coaching, and evaluating staff while upholding company policies and