Retail Merchandising Lead & Member Service Coach

Sam's Club; Freehold (NJ); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid time off

Company discounts

Job summary

Sam's Club in Freehold, NJ is hiring for a position focused on member service, sales floor merchandising, and supervising associates. You will guide members on self-service options, assist with purchasing decisions, and help maintain store presentation.

The role includes supervising staff, coordinating duties, and ensuring compliance with company policies while promoting the Open Door Policy and delivering excellent customer experiences.

Qualifications

• Must be 18 years of age or older.
• 6 months retail experience AND 6 months customer service experience.

Responsibilities

• Provide member service by acknowledging the member and identifying member needs, offering self-service guidance.
• Assist management with supervising associates, assigning duties, training, and driving service excellence.
• Maintain the sales floor with merchandising, pricing, stocking, and organizing displays according to policy.
• Oversee club pickup orders, ensure proper staging, and support smooth order fulfillment.

Skills

Customer service

Retail experience

Team supervision

Job description

Sam's Club in Freehold, NJ is hiring for a position focused on member service, sales floor merchandising, and supervising associates. You will guide members on self-service options, assist with purchasing decisions, and help maintain store presentation.

The role includes supervising staff, coordinating duties, and ensuring compliance with company policies while promoting the Open Door Policy and delivering excellent customer experiences.