Retail Merchandising Lead — Member Experience Champion

Sam's Club; Dubuque (IA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Employee discounts

Live Better U education benefit

Job summary

Sam's Club in Dubuque, IA is seeking a Customer Service Associate to deliver exceptional member service, assist shoppers with self-service technology, and guide purchasing decisions while maintaining merchandise displays.

The role supports management with supervising associates, stocking, safety, and ensuring product presentation conforms to company standards and policies. A friendly team player with a strong work ethic is essential.

Qualifications

• Must be 18 years of age or older.
• 6 months retail experience AND 6 months customer service experience.

Responsibilities

• Provides member service by acknowledging the member and identifying needs and guiding purchasing decisions.
• Assists management with supervision of associates, staffing, scheduling, and coaching in assigned area.
• Maintains sales floor and merchandise presentation, processes claims/returns, and ensures safety standards.

Skills

Customer service

Retail experience

Leadership

Job description

Sam's Club in Dubuque, IA is seeking a Customer Service Associate to deliver exceptional member service, assist shoppers with self-service technology, and guide purchasing decisions while maintaining merchandise displays.

The role supports management with supervising associates, stocking, safety, and ensuring product presentation conforms to company standards and policies. A friendly team player with a strong work ethic is essential.