Retail Merchandising & Customer Service Associate

The TJX Companies, Inc.; Vancouver (WA); On-site; USD 24,000 - 37,000; Full time

Job summary

Marshalls at The TJX Companies, Inc. is hiring a store associate to deliver a highly satisfied customer experience by engaging with customers, maintaining a clean and organized store, and supporting operations across departments.

You will promote credit and loyalty programs and ensure accurate transactions. You’ll follow merchandising standards, assist in stock and floor replenishment, and participate in safety and loss-prevention initiatives while adapting to daily business needs.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Capable of lifting heavy objects.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Flexible schedule

Communication skills

Organizational skills

Multitasking

Adaptability

Team collaboration

Retail experience

Job description

Marshalls at The TJX Companies, Inc. is hiring a store associate to deliver a highly satisfied customer experience by engaging with customers, maintaining a clean and organized store, and supporting operations across departments.

You will promote credit and loyalty programs and ensure accurate transactions. You’ll follow merchandising standards, assist in stock and floor replenishment, and participate in safety and loss-prevention initiatives while adapting to daily business needs.