Retail Merchandising & Customer Experience Specialist

The TJX Companies, Inc.; Cockeysville (MD); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

EAP

Smoking cessation

Bereavement

401(k) Associate contributions

Child care & cell phone discounts

Pet & legal insurance

Credit union

Referral bonuses

401(k) match

Medical/dental/vision

HSA

Health care FSA

Life insurance

Short/long term disability

Paid parental leave

Paid holidays/vacation/sick

Auto/home insurance discounts

Scholarship program

Adoption assistance

Job summary

Marshalls in Maryland's Cockeysville area is seeking a Customer Service Associate to deliver a highly satisfied shopping experience, assist customers, and keep the store clean and organized. You may work across store areas to support business needs.

The role emphasizes teamwork, integrity, and adherence to policies. Prior retail customer experience is helpful, and the position offers a competitive pay and benefits package.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Accurately rings customer purchases/returns and counts change back to customer according to established procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains cleanliness and organization of the sales floor and store.
• Adheres to labor laws, policies, and procedures.

Skills

Customer service

Flexible schedule

Communication skills

Organizational skills

Multi-tasking

Lift heavy objects

Job description

Marshalls in Maryland's Cockeysville area is seeking a Customer Service Associate to deliver a highly satisfied shopping experience, assist customers, and keep the store clean and organized. You may work across store areas to support business needs.

The role emphasizes teamwork, integrity, and adherence to policies. Prior retail customer experience is helpful, and the position offers a competitive pay and benefits package.