Retail Merchandise Associate - Customer Experience Pro

The TJX Companies, Inc.; Fredericksburg (VA); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Healthcare

Paid holidays

Job summary

The TJX Companies, Inc. is seeking dedicated team members for Marshalls Fredericksburg to deliver exceptional customer experiences and maintain a clean, organized store environment.

You will engage with customers, support merchandising standards, and participate in loss prevention initiatives. The role emphasizes flexible scheduling, strong communication, teamwork, and the ability to multi-task in a fast-paced retail setting.

Qualifications

• Excellent customer service skills.
• Flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Model established customer experience practices with customers and teammates.
• Maintain a positive store culture with honesty, integrity, and respect.
• Process customer purchases, returns, and count change accurately per procedures.
• Promote credit and loyalty programs.
• Uphold merchandising standards and procedures for product placement.
• Prepare merchandise for the sales floor following company standards.
• Participate in store recovery and maintain cleanliness and safety throughout the store.
• Assist in safety awareness and loss prevention programs.

Skills

Customer service

Flexible schedule

Communication skills

Attention to detail

Multi-tasking

Adaptability

Teamwork

Retail experience

Job description

The TJX Companies, Inc. is seeking dedicated team members for Marshalls Fredericksburg to deliver exceptional customer experiences and maintain a clean, organized store environment.

You will engage with customers, support merchandising standards, and participate in loss prevention initiatives. The role emphasizes flexible scheduling, strong communication, teamwork, and the ability to multi-task in a fast-paced retail setting.