Retail Membership Sales Specialist

AAA Club Alliance; Roanoke (VA); On-site; USD 23,000 - 31,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

Up to 2 weeks PTO + holidays

401k with company match up to 7%

Paid parental leave

Job summary

AAA Club Alliance is seeking a full-time Retail Membership salesperson in Roanoke, VA. You will drive the sale of AAA memberships, upsell add-ons, and engage members via in-store and outbound calls.

You will document interactions and serve as the primary contact for membership inquiries, with backup support in cashiering and related services. Candidates should have at least 3 years in sales and customer service, strong communication skills, and be able to navigate multiple software tools.

Qualifications

• Minimum of three (3) years of sales and customer service experience.
• Effective written and oral communication skills.
• Proficiency in using multiple websites and programs in a fast-paced retail setting.
• Notary Public designation or willingness to obtain within 6 months.
• High school diploma or equivalent required.
• Successful pre-employment and post-employment screenings.

Responsibilities

• Sell and process new AAA memberships, maximize upsell opportunities.
• Engage with members through in-store sales, inquiries, and outbound calls.
• Welcome new members, present promotions, and discuss upgrades.
• Document all leads and interactions for future reference.
• Serve as the go-to person for all membership inquiries and support.
• Provide backup support in Cashiering, Tag and Title, and IDEMIA services if applicable.

Skills

Sales experience

Customer service

Written & verbal communication

Multitasking in retail

Education

High school diploma or equivalent

Job description

Compensation

The starting base compensation for this position is $16.50 to $22.50 hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. This position is eligible to earn incentive pay, with an average payout of $162.00 - $500.00 per month.

Hours & Time Off

Store hours from Monday to Friday, 9AM to 6PM, and Saturday, 9AM to 2PM; 37.5 Hour Work Week No Sundays! Full-Time Retail Associates can accrue up to three weeks of paid time off during your first year.

Location

Location Address:1376 Town Square Boulevard NW, Roanoke, VA 24012

Job Overview

• Sell and process new AAA memberships, while maximizing opportunities to upsell and cross-sell upgrades and add-ons.
• Drive active engagement with our membership base through in-store sales, inquiries, and outbound calls.
• Effectively welcome new members, present enticing promotions, and initiate discussions about upgrade opportunities.
• Ensure all leads and interactions are accurately documented, maintaining clear records for future reference.
• Serve as the go-to person in the store for all membership-related inquiries, providing expert guidance and support to customers.
• Serve as backup by assisting in the functions of Cashiering, Tag and Title, and IDEMIA services if applicable.

Qualifications and Experience

• Bring a minimum of three (3) years of sales and customer service experience to the table, demonstrating your ability to drive results and exceed expectations.
• Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.
• Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment.
• Notary Public designation or willingness to obtain with 6 months of employment.
• High school diploma or equivalent required
• Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings.
• This may include the ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.

Benefits

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information

Diversity & Inclusion

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category & Remote Options

Job Category: Sales. Work from home or remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia.

Workplace Culture

We recognize that you don't stop being a parent, caretaker, pet owner, or student because you're at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind- even after retirement. You can learn more about our benefit offerings here.

Accessibility & Accommodations

AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to [e-mail].