Retail Membership Sales Specialist

AAA Club Alliance; Toledo (OH); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Health benefits

Parental leave

401k matching

Paid time off

Paid holidays

AAA Membership

Education reimbursement

Job summary

AAA Club Alliance in Toledo, OH is seeking a Retail Membership Sales Specialist to drive membership sales and upgrades in-store. You will engage customers, present promotions, and maintain accurate records of each interaction.

The role requires at least three years in sales and customer service, strong communication, and solid computer skills. A Notary Public designation or willingness to obtain it within six months is required, along with a high school diploma.

Qualifications

• Minimum of three years sales and customer service experience.
• Strong written and verbal communication skills.
• Proficient with computers and multitasking in a retail setting.
• Notary Public designation or willingness to obtain within six months.
• High school diploma or equivalent required; pre-employment screenings completed.

Responsibilities

• Sell and process new AAA memberships; upsell upgrades and add-ons.
• Drive engagement with members through in-store sales and inquiries.
• Welcome new members and discuss promotions and upgrades.
• Document all leads and interactions clearly for future reference.
• Serve as the go-to person in-store for membership questions and guidance.
• Back up cashiering, tag and title, and IDEMIA services if applicable.

Skills

Sales and customer service experience

Effective communication

Computer skills

Notary Public designation or willing

Education

High school diploma or equivalent

Job description

The starting base compensation for this position is $17.33 to $22.16 hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. This position is eligible to earn incentive pay, with an average payout of $162.00 - $500.00 per month.

Store hours from Monday to Friday, 8AM to 6PM, and Saturday, 8AM to 5PM; 37.5 Hour Work Week No Sundays! Full-Time Retail Associates can accrue up to three weeks of paid time off during your first year.

Store Location: 3200 Meijer Drive Toledo, OH 43617

What our Retail Membership Sales Specialists do:

• Sell and process new AAA memberships, while maximizing opportunities to upsell and cross-sell upgrades and add-ons.
• Drive active engagement with our membership base through in-store sales, inquiries, and outbound calls.
• Effectively welcome new members, present enticing promotions, and initiate discussions about upgrade opportunities.
• Ensure all leads and interactions are accurately documented, maintaining clear records for future reference.
• Serve as the go-to person in the store for all membership-related inquiries, providing expert guidance and support to customers.
• Serve as backup by assisting in the functions of Cashiering, Tag and Title, and IDEMIA services if applicable.

What you will need:

• Bring a minimum of three (3) years of sales and customer service experience to the table, demonstrating your ability to drive results and exceed expectations.
• Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.
• Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment.
• Notary Public designation or willingness to obtain with 6 months of employment.
• High school diploma or equivalent required Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings.
• This may include the ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year And MORE!

Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws.

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.

We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply.

It is ACAs policy to employ the best qualified individuals available for all positions.

Hiring decisions are based upon ACAs operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category: Sales Work from home or remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia. AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly 7.4 million members in 13 states including Washington, D.C. We've created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team. We're dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while growing their own career.

We recognize that you don't stop being a parent, caretaker, pet owner, or student because you're at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind even after retirement.

You can learn more about our benefit offerings here.

AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to [e-mail].