Retail Team Lead / Staff Assistant

AAA Club Alliance; Fredericksburg (VA); On-site; USD 47,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid parental leave

401(k) with company match

PTO and holidays

AAA Membership

Learning reimbursement

Job summary

AAA Club Alliance is hiring for Retail Staff Assistant/Team Lead in Fredericksburg, VA. You will drive customer satisfaction, lead a team, and promote AAA memberships and services while guiding daily store operations.

The role requires 3+ years in sales/customer service, leadership experience, and strong communication. You’ll work in a full-time retail environment with a 37.5-hour week, benefits, and opportunities for growth.

Qualifications

• At least 3 years of sales and customer service experience.
• Previous lead or supervisory experience preferred.
• Strong written and verbal communication skills for engaging customers and explaining value.
• Proficient with multiple websites and computer programs for multitasking in a fast-paced retail environment.
• Basic geography knowledge is beneficial.
• Notary Public designation or willingness to obtain within 6 months of employment.

Responsibilities

• Play a pivotal role in enhancing the customer experience and guiding a team to success.
• Mentor and lead associates, contributing to daily operations and store performance.
• Consistently up-sell and cross-sell AAA products (memberships, credit cards, insurance referrals).
• Assist members in planning domestic travel vacations (car rentals, hotels, packages, maps, tour books).
• Answer overflow Roadside Assistance calls during peak volumes with timely service.
• Support the Retail Manager by leading associates and covering cashiering, tag and title, and IDEMIA services if needed.

Skills

Sales experience

Customer service

Leadership

Communication

Computer skills

Notary/Notary willing

Education

High school diploma or equivalent

Job description

Compensation

The starting base compensation for this position is $22.58 to $28.86 hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. The position is eligible to earn incentive pay, with an average payout of $162.00 - $566.00 per month.

Store hours from Monday to Friday 8AM to 6PM and Saturday 8AM to 5PM; 37.5 Hour Work Week No Sundays!

Full-Time Retail Associates can accrue up to three weeks of paid time off during your first year.

Location Address: 2871 Plank Road, Fredericksburg, VA 22401

What our Retail Staff Assistant/ Team Leads do

• Play a pivotal role in enhancing the customer experience and guiding a team to success.
• In addition to performing key customer service and sales functions, you'll serve as a mentor and leader, contributing to the daily operations and overall performance of the store.
• Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals.
• Assist members in planning domestic travel vacations, including car rentals, hotels, vacation packages, maps, tour books, and triptiks.
• Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.
• Serve as backup by assisting in the functions of Cashiering, Tag and Title, and IDEMIA services if applicable.
• Support the Retail Manager by leading associates and enhancing the store’s success.

What you will need

• Required at least 3 years sales and customer service experience, with an ability to drive results and exceed expectations.
• Previous experience in a lead or supervisory position is preferred.
• Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.
• Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment.
• Basic geography knowledge is beneficial.
• Notary Public designation or willingness to obtain with 6 months of employment.
• High school diploma or equivalent required.
• Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings.
• This may include the ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.

Benefits

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE!

Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws.

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.

Job Category: Sales Work from home or remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia.

Our club is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly 7.4 million members in 13 states including Washington, D.C.

We've created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team.

We're dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while growing their own career.

We recognize that you don't stop being a parent, caretaker, pet owner, or student because you're at work.

We give our Associates the option to customize their experience in order to suit their individual needs and interests.

AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to [e-mail].