Retail Membership Sales Specialist

AAA Club Alliance; Waterford (CT); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid parental leave

401k plan with company match

PTO 2+ weeks first year

Paid holidays

Volunteer opportunities + 1 day

AAA Membership Free

Learning reimbursement up to $5,250/yr

Job summary

AAA Club Alliance is actively hiring for an experienced full-time Retail Membership Sales Specialist in Waterford, CT. The role focuses on selling memberships, upselling add-ons, and driving engagement through in-store conversations and outbound calls.

Base pay is $20.06 to $25.66 per hour with potential incentive pay and a 37.5 hour work week. Benefits include PTO, 401k, holidays, and professional development opportunities.

Qualifications

• At least three years of sales and customer service experience.
• Strong written and oral communication skills.
• Ability to navigate multiple websites and programs in a fast-paced retail environment.
• Notary Public designation or willingness to obtain within 6 months.
• High school diploma or equivalent.
• Satisfactory pre‐ and post‑employment screenings, including criminal, drug, and state/vendor checks.
• Possible requirement to obtain membership licenses as needed.

Responsibilities

• Sell and process new AAA memberships, upsell and cross-sell upgrades and add-ons.
• Drive engagement through in-store sales, inquiries, and outbound calls.
• Welcome new members, present promotions, and discuss upgrade opportunities.
• Document leads and interactions accurately for future reference.
• Serve as the go-to person in-store for membership inquiries, providing guidance.
• Back up by assisting in cashiering, tag and title, and IDEMIA services if applicable.

Job description

AAA Club Alliance is actively hiring for an experienced full-time Retail Membership Sales Specialist!

The starting base compensation for this position is $20.06 to $25.66 hourly. Actual pay will be adjusted based on experience, geographic location, and other job‑related factors as permitted by law. This position is eligible to earn incentive pay, with an average payout of $162.00 - $500.00 per month.

Store hours from Monday to Friday, 9AM to 5:30PM, and Saturday, 9AM to 1PM; 37.5 Hour Work Week No Sundays! Full‑Time Retail Associates can accrue up to three weeks of paid time off during your first year.

Location Address: 117 Boston Post Road Waterford, CT 06385

Responsibilities

• Sell and process new AAA memberships, while maximizing opportunities to upsell and cross‑sell upgrades and add‑ons.
• Drive active engagement with our membership base through in‑store sales, inquiries, and outbound calls.
• Effectively welcome new members, present enticing promotions, and initiate discussions about upgrade opportunities.
• Ensure all leads and interactions are accurately documented, maintaining clear records for future reference.
• Serve as the go‑to person in the store for all membership‑related inquiries, providing expert guidance and support to customers.
• Serve as backup by assisting in the functions of Cashiering, Tag and Title, and IDEMIA services if applicable.

Qualifications

• Bring a minimum of three (3) years of sales and customer service experience to the table, demonstrating your ability to drive results and exceed expectations.
• Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.
• Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast‑paced retail environment.
• Notary Public designation or willingness to obtain with 6 months of employment.
• High school diploma or equivalent required.
• Satisfactory pre‑employment and post‑employment screening results including criminal, drug, and state and/or vendor specific screenings.
• This may include the ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.

Full time Associates are offered a comprehensive benefits package that includes:

Benefits

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws.

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.

We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply.

It is ACA’s policy to employ the best qualified individuals available for all positions.

Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category: Sales

Work from home or remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates.

Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia.

AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly 7.4 million members in 13 states including Washington, D.C.

We give our Associates the option to customize their experience in order to suit their individual needs and interests.

We offer a wide array of benefits that give our Associates piece of mind– even after retirement.

AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to [e-mail].