Retail Sales Associate

AAA Club Alliance; Roanoke (VA); On-site; USD 31,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid parental leave

401k with company match

PTO

Paid holidays

Volunteer opportunities + 1 day

Free AAA Membership

Learning reimbursement up to $5,250

Job summary

AAA Club Alliance in Roanoke, VA is seeking a Retail Sales Associate to promote memberships, insurance referrals, and financial products while assisting customers with travel planning, hotels, car rentals, and vacation packages. You will handle Roadside Assistance calls and support cashiering, tag and title, and ID services.

A high school diploma is required; strong communication and multitasking skills are essential.

Qualifications

• High school diploma or equivalent required.
• Strong communication skills to build trust and explain value clearly.
• Comfortable navigating multiple systems in a fast-paced environment.
• Previous sales experience is a plus.

Responsibilities

• Promote and recommend AAA memberships, insurance referrals, and financial products.
• Assist customers with travel planning including hotels, car rentals, and vacation packages.
• Manage and respond to Roadside Assistance calls throughout the day.
• Support team operations by helping with cashiering, tag and title services, and ID services as needed.

Skills

Strong communication

Customer service

Multitasking

Education

High school diploma or equivalent

Notary Public designation or willingness to obtain within 6 months

Job description

Work That Rewards You, In More Ways Than One

Hourly Pay: $14.75 to $20.50 hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. Monthly Incentive Opportunity: Average $162 – $389 in bonus earnings per month based on individual performance. Schedule You’ll Love: Monday to Friday, 9 AM to 6 PM, and Saturday, 9 AM to 2 PM; 37.5 Hour Work Week No late nights. No Sundays! Work-Life Balance: Up to 3 weeks PTO accrued in your first year! Why AAA? At AAA, you’re helping people solve problems, plan adventures, and stay safe. You’ll be part of a trusted brand with a supportive team and real opportunities to grow your skills and income.

What You’ll Do as a Retail Sales Associate

• Consistently promote and recommend AAA memberships, insurance referrals, and financial products
• Assist customers with travel planning including hotels, car rentals, and vacation packages
• Manage and respond to Roadside Assistance calls continuously throughout the day
• Contribute to team operations by helping with cashiering, tag and title services, and ID services as needed

Location Address: 1376 Town Square Boulevard NW, Roanoke, VA 24012

What Makes You a Great Fit

• High school diploma or equivalent required
• Strong communication skills - you can build trust and explain value clearly
• Comfortable navigating multiple systems in a fast-paced environment
• Previous sales experience is a plus
• Basic geography knowledge is a plus
• Notary Public designation or willingness to obtain with 6 months of employment

Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings. This may include the ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.

Benefits

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year

And MORE! Check out our Benefits Page for more information.

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category: Sales

Work from home or remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia. AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly 7.4 million members in 13 states including Washington, D.C.

We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team. We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while growing their own career.

We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind– even after retirement. You can learn more about our benefit offerings here. AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to [e-mail].