Retail Manager: Lead Teams, Elevate Service & Donations

Americas-Thrift-Store; Dalton (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

On-demand pay

Flexible scheduling options

Monday–Friday day shift schedules

Medical, dental, and vision insurance

Employee discounts

Paid time off

Career growth

So much more!!

Job summary

America’s Thrift in Dalton, GA is seeking a Retail Manager to oversee daily store operations and deliver a positive shopping experience for customers while supporting the Manager III. You will lead, train, and develop team members, optimize sales, merchandising, inventory, and customer service, and drive store profitability and community impact.

This exempt, full-time role requires leadership, strong communication, organizational skills, and the ability to work a flexible schedule including

Qualifications

• 3+ years of experience in a retail management, logistics, or operations role.
• Strong leadership and team-building skills with a proven ability to motivate, coach, and develop team members.
• Excellent communication, organizational, and problem-solving abilities.
• Proficiency in Microsoft Office Suite and familiarity with point-of-sale (POS) systems.
• Ability to multitask, prioritize, and make sound decisions in a fast-paced environment.
• Valid driver’s license in good standing with access to reliable transportation.
• Successful completion of a background check, motor vehicle record check, and drug screen.

Responsibilities

• Assist in recruiting, hiring, training, and developing store team members, including supervisors and stock associates.
• Provide coaching, performance evaluations, and development plans to enhance team productivity and engagement.
• Foster a positive and inclusive work environment that promotes teamwork, motivation, and career growth.
• Lead by example in delivering outstanding customer service and training team members on best practices.
• Address and resolve customer inquiries, concerns, and complaints professionally and efficiently.
• Build strong relationships with customers and the local community to drive brand loyalty and repeat business.
• Support sales targets by optimizing merchandising strategies, creating an engaging shopping environment, and promoting upselling opportunities.
• Assist in overseeing daily store operations, including opening and closing procedures and maintaining a clean, organized, and visually appealing store.
• Manage inventory control, product quality, and loss prevention efforts to minimize shrinkage and optimize sales.
• Ensure accuracy in cash handling, deposits, and financial reporting.
• Enforce company policies, procedures, and safety regulations while conducting regular audits and compliance checks.
• Collaborate with People & Culture and Asset Protection on investigations and corrective actions when necessary.
• Support donation processing by ensuring efficient intake, organization, and donor engagement.
• Work closely with the Manager III and store leadership team to enhance store performance through optimized donation flow and a positive donor and shopping environment.
• Other duties as assigned by management.

Skills

Retail mgmt

Leadership

Communication

Organizational skills

POS systems

MS Office

Driving license

Background check

Tools

POS systems

Microsoft Office

Job description

America’s Thrift in Dalton, GA is seeking a Retail Manager to oversee daily store operations and deliver a positive shopping experience for customers while supporting the Manager III. You will lead, train, and develop team members, optimize sales, merchandising, inventory, and customer service, and drive store profitability and community impact.

This exempt, full-time role requires leadership, strong communication, organizational skills, and the ability to work a flexible schedule including