Retail Manager in Training: Lead Store Ops

JD Sports NA; Steubenville (OH); On-site; USD 15,000 - 21,000; Full time

Job summary

Hibbett I City Gear in Steubenville, OH is seeking a Manager in Training to support the Store Manager with daily store operations and customer service excellence. You will become knowledgeable across product areas and help promote sales while ensuring policies and procedures are followed.

You may act as supervisor in the Store Manager's absence and guide staff in all departments. The role focuses on driving profitability, controlling assets, and delivering a best-in-class customer experience,

Qualifications

• Retail experience in footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Ability to assist in managing a team and meet store goals.
• Self-starter with initiative to take on tasks.
• Strong attention to detail with multitasking ability.
• Team-player committed to outstanding customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager to establish action plans for selling, restocking, merchandising, ordering, and scheduling.
• Assume responsibility of the entire store in the absence of the Store Manager.
• Provide knowledge and guidance to employees and customers in all departments.
• Be aware of inventory, sales statistics, and expenses to ensure profitability.
• Direct staff to ensure department responsibilities and standards are met.
• Keep the Store Manager informed about inventory movement and customer trends.
• Ensure quality customer service is maintained.
• Produce extraordinary customer service per the customer service manual.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Uphold all company policies, procedures, and standards.
• Protect assets and financial information by ensuring internal controls and reporting fraud risk.

Skills

Retail experience

Customer service

Interpersonal skills

Fast-paced environment

Team management

Self-starter

Attention to detail

Team player

Job description

Hibbett I City Gear in Steubenville, OH is seeking a Manager in Training to support the Store Manager with daily store operations and customer service excellence. You will become knowledgeable across product areas and help promote sales while ensuring policies and procedures are followed.

You may act as supervisor in the Store Manager's absence and guide staff in all departments. The role focuses on driving profitability, controlling assets, and delivering a best-in-class customer experience,