Retail Manager in Training: Lead Sales & Service

R301US Hibbett Retail, Inc.; Platteville (WI); On-site; USD 15,000 - 21,000; Full time

Job summary

Hibbett I City Gear in Platteville, WI is seeking a Manager in Training to support the Store Manager in daily operations, merchandising, and customer service. This hourly role emphasizes training across departments and hands-on leadership as you learn store responsibilities.

You will help drive sales, manage inventory, and ensure profitability while upholding company policies. The position offers growth opportunities and exposure to all facets of store management.

Qualifications

• Experience working in a retail environment, preferably footwear and athletic apparel.
• 1-3 years of customer service experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Self-starter with initiative to take on important tasks.
• Team player with a passion for outstanding customer service and selling merchandise.

Responsibilities

• Assist the Store Manager in controlling the assets of Hibbett I City Gear.
• Consult with Store Manager in establishing action plans to accomplish store responsibilities such as selling, restocking, merchandising, ordering, and scheduling.
• Assumes responsibility of the entire store in the absence of the Store Manager.
• Provides knowledge and guidance to employees and customers in all departments when necessary.
• Is aware of inventory, sales statistics, and expenses to ensure profitability in all departments.
• Direct staff to ensure each department’s responsibilities and standards are completed.
• Keeps the Store Manager informed about inventory movement and customer trends.
• Assures quality customer service is maintained.
• Performs general administrative duties as needed and is trained in the Store Manager’s responsibilities.
• Produce and give extraordinary customer service highlighted in the customer service manual, including helping customers as they enter the store, and helping multiple customers during peak periods.
• Promote and sell services and merchandise provided by Hibbett I City Gear.
• Practice and uphold all Hibbett I City Gear policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and memos with the company’s direction.
• Protect the company’s assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Skills

Retail experience

Customer service

Interpersonal skills

Communication skills

Team leadership

Attention to detail

Job description

Hibbett I City Gear in Platteville, WI is seeking a Manager in Training to support the Store Manager in daily operations, merchandising, and customer service. This hourly role emphasizes training across departments and hands-on leadership as you learn store responsibilities.

You will help drive sales, manage inventory, and ensure profitability while upholding company policies. The position offers growth opportunities and exposure to all facets of store management.