Retail Manager Full Time - Goodlettsville

Sun Tan City, LLC; Goodlettsville (TN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Salon Director to lead a team and ensure an exceptional client experience. This role involves supervising staff, managing salon operations, and fostering a positive environment. With a focus on client satisfaction and operational excellence, the Salon Director will be instrumental in driving performance goals and maintaining high standards. Candidates should possess strong leadership and management skills, with a passion for client service. Join a vibrant team where your contributions will help shape the salon's success and create a welcoming atmosphere for clients.

Benefits

Daily Pay Option

Disability (Short term & Long Term)

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

Wellness resources

Qualifications

• Management and/or sales experience required.
• Ability to manage effectively in a fast-paced environment.
• Strong leadership skills with coaching abilities.

Responsibilities

• Leading a team to create exceptional client experiences.
• Managing salon operations and ensuring cleanliness.
• Coaching employees and driving company metrics.

Skills

Management experience

Sales experience

Client service techniques

Problem-solving skills

Organizational skills

Leadership skills

Team building skills

Basic computer skills (Word, Excel, Outlook)

Education

College education preferred

Job description

Benefits:

• Daily Pay Option
• Disability (Short term & Long Term)
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• Wellness resources

Benefits/Perks

PERSONAL & MANAGER BONUSES & FREE TANNING & SPA SERVICES!

*Special deals for friends & family members too!

Company Overview

• Sun Tan City is one of the largest family-owned tanning salon chains in the country with approximately 250 salons in 20 states. It’s the cornerstone of the Glow Brands family which includes Sun Tan City, Planet Fitness, and Buff City Soap, and is headquartered in Louisville & Elizabethtown Kentucky. The company employs over 2200 individuals.
• We provide products, services, and knowledge-based recommendations through trusted friendly client relationships that help our clients look good, feel good, and build confidence in themselves and who they are.
• Glow Brands are filled with enthusiastic, fun employees who are passionate about our brands. You’ll love working in a positive environment where coworkers become friends. You’ll learn valuable skills you can use throughout your career, with opportunities for advancement and leadership. We provide excellent benefits for all Full Time & Part Time Employees.

Job Summary

This position contributes to Sun Tan City’s success by leading a team to create and maintain the Sun Tan City Experience for our clients. The Salon Director is required to regularly exercise discretion in managing the overall operation of the salon. The majority of your time is spent supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring client satisfaction and quality of client experience, monitoring and motivating staff to achieve performance goals, handling minor maintenance issues, ensuring the cleanliness of your salon, and managing safety and security within the salon. The Salon Director is responsible for modeling and acting in accordance with Sun Tan City principles in order to deliver an exceptional client experience.

Tasks & Responsibilities:

• Developing and coaching employees to provide amazing client experiences.
• Following up swiftly on client concerns and issues.
• Consistently setting a positive example and demonstrating a calm demeanor during periods of high volume.
• Displaying a client comes first attitude by holding team members accountable for quality client service.
• Driving company metrics by developing action plans. Directly motivating and instructing the salon team by implementing company programs.
• Managing with integrity and honesty and promoting the culture, values, and mission of Sun Tan City.
• Planning, identifying, communicating, and delegating responsibilities to team members to ensure smooth flow of operations.
• Being directly responsible for the cleanliness, maintenance, sanitation, and organization of the salon.
• Managing salon staffing levels to ensure employee development and maintain salon operational requirements.
• Adhering to applicable wage and hour laws for non-exempt team members and minors.
• Using all operational tools to plan for and achieve operational excellence in the salon, including labor guidelines, reports, cash management, and inventory management.
• Utilizing financial reports to identify and address trends and issues in salon performance.
• Conducting regular performance assessments, providing feedback, and setting challenging goals to improve sales performance.
• Managing ongoing sales.
• The Salon Director is required to work a minimum of 40 hours per week, including varying shifts based on business needs.

Experience:

• College education preferred, but not required.
• Management and/or sales experience required.
• Basic computer skills (Word, Excel, Outlook)
• Ability to manage effectively in a fast-paced environment, managing multiple situations simultaneously.
• Strong knowledge of client service techniques and operational practices.
• Strong problem-solving and organizational skills.
• Strong leadership skills, with the ability to coach and mentor while understanding supervisory practices.
• Team building skills.
• Ability to prioritize and delegate.

Physical Requirements:

• Ability to stand and walk for long periods.
• Ability to bend at the waist to clean tanning equipment.
• Ability to lift or assist in lifting heavy items.
• Ability to bend down to pick up trash, towels, etc.
• Ability to perform salon cleaning functions including dusting, sweeping, mopping, scrubbing.