Retail Loss Prevention Investigator

The TJX Companies, Inc.; Naperville (IL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Associate discount

EAP

smoking cessation

bereavement

401(k) Associate contributions

child care & cell phone discounts

pet & legal insurance

credit union

referral bonuses

Job summary

Marshalls, part of The TJX Companies, Inc., is seeking a position in Naperville, IL that supports store safety, loss prevention, and customer service. You will follow shoplifter guidelines, assist customers with courtesy and knowledge, and participate in investigations and surveillance as needed.

The role requires strong communication, basic computer and time management skills, and the ability to adapt to changing directions.

Qualifications

• Excellent communication skills and sound judgment.
• Basic computer skills.
• Basic time management skills.
• Investigative / analytical skills.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Standout colleague, working effectively with peers and supervisors to accomplish tasks.
• Able to work a flexible schedule to support business needs.
• 0-2 years retail or security experience.

Responsibilities

• Adheres to established shoplifter guidelines and policies
• Provides timely, courteous and knowledgeable service to customers
• Promotes a culture of honesty and integrity; maintains confidentiality
• Observes, apprehends, and/or deters any acts of dishonesty from outside sources
• Participates in investigations and surveillance as assigned
• Ensures apprehensions are consistent with store theft activity
• Completes and distributes paperwork in an accurate and timely manner
• Maintains appropriate evidence, demonstrates understanding of law enforcement procedures and professionally participates in legal activities as needed (e.g., police calls, etc.)
• Coordinates and complete shrink related activities in partnership with Store Management
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Encourages Associate use of shrink reduction resources
• Promotes safety awareness and supports maintenance of a safe environment

Skills

Excellent communication skills

Basic computer skills

Basic time management skills

Investigative / analytical skills

Adaptability to changes

Team player

Flexible schedule

Retail experience

Job description

Marshalls, part of The TJX Companies, Inc., is seeking a position in Naperville, IL that supports store safety, loss prevention, and customer service. You will follow shoplifter guidelines, assist customers with courtesy and knowledge, and participate in investigations and surveillance as needed.

The role requires strong communication, basic computer and time management skills, and the ability to adapt to changing directions.