Retail Loss Prevention & Customer Service Associate I

TJX; Nicholasville (KY); On-site; USD 18,000 - 24,000; Full time

Benefits offered by this job

Associate discount

EAP

Smoking cessation

Bereavement

401(k) Associate contributions

Child care & cell phone discounts

Pet & legal insurance

Credit union

Referral bonuses

401(k) match

Medical/dental/vision

HSA

Health care FSA

Life insurance

Short/long term disability

Paid parental leave

Paid holidays/vacation/sick

Auto/home insurance discounts

Scholarship program

Adoption assistance

Job summary

HomeGoods in Nicholasville, KY, part of the TJX Companies family, seeks a customer-focused team member to support a positive shopping experience and partner with store teams and Loss Prevention. You will follow procedures to deter dishonesty, assist customers, and maintain a safe, welcoming environment.

Responsibilities include guiding customers, processing checkout steps accurately, communicating shrink concerns, and supporting shrink reduction programs.

Qualifications

• Excellent communication skills and good judgment.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Standout colleague, working effectively with peers and supervisors to accomplish tasks.
• Able to work a flexible schedule to support business needs.
• 0-2 years retail or security experience.

Responsibilities

• Provides timely, courteous and knowledgeable service to customers.
• Engages customers, providing support and creating a positive shopping environment.
• Provides an effective deterrent to theft through customer engagement and a professional and knowledgeable presence.
• Observes accurate checkout procedures for customers and Associates.
• Communicates shrink-related concerns to Store Management and Loss Prevention.
• Maintains an effective partnership with Store Management and Loss Prevention to accomplish work assignments and overall goals and objectives.
• Coordinates and completes shrink-related activities in partnership with Store Management.
• Supports and participates in store shrink reduction goals and programs.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Encourages Associate use of shrink reduction resources.
• Promotes safety awareness and supports maintenance of a safe environment.
• Follows through on commitments; accomplishes goals with minimum supervision.
• Adheres to all labor laws, policies, and procedures.
• Performs other duties as assigned.

Skills

Communication skills

Adaptability

Team collaboration

Flexible schedule

Retail or security exp

Job description

HomeGoods in Nicholasville, KY, part of the TJX Companies family, seeks a customer-focused team member to support a positive shopping experience and partner with store teams and Loss Prevention. You will follow procedures to deter dishonesty, assist customers, and maintain a safe, welcoming environment.

Responsibilities include guiding customers, processing checkout steps accurately, communicating shrink concerns, and supporting shrink reduction programs.