Retail Loan Servicer — Growth, Impact, Team

Bank-First; Manitowoc (WI); On-site; USD 48,000 - 64,000; Full time

Job summary

Bank First is seeking a Retail Loan Servicer in Manitowoc, WI. You will maintain loan accounting accuracy, perform post-closing audits, and ensure proper archival of loan files. The role emphasizes customer service, attention to detail, and collaboration within a team.

The position supports career growth through training and mentoring, with a culture that values respect and empowerment. The role is centered on delivering accurate loan servicing and communicating effectively with stakeholders.

Qualifications

• Experience in secondary market mortgage operations preferred.
• Must have strong communication and written skills.
• Excellent organizational skills and attention to detail.
• Ability to establish priorities and manage multiple tasks in a fast-paced environment.

Responsibilities

• Perform post-closing tasks including collateral lien perfection and file organization.
• Balance loan general ledger accounts daily/monthly and investigate variances.
• Manage loan payoffs, collateral releases, and mortgage insurance billing.
• Input and maintain loan information in tax and loan systems; handle tax tracking and escrow items.
• Send remittance to Investors and manage loan delivery and repurchases.
• Research exceptions, system questions, and assist other loan servicers as needed.

Skills

Communication skills

Written communication

Attention to details

Organization

Prioritization

Education

Associate degree in Accounting/Finance

Job description

Bank First is seeking a Retail Loan Servicer in Manitowoc, WI. You will maintain loan accounting accuracy, perform post-closing audits, and ensure proper archival of loan files. The role emphasizes customer service, attention to detail, and collaboration within a team.

The position supports career growth through training and mentoring, with a culture that values respect and empowerment. The role is centered on delivering accurate loan servicing and communicating effectively with stakeholders.