Retail Loan Servicer

Bank-First; Manitowoc (WI); On-site; USD 48,000 - 64,000; Full time

Job summary

Bank First is seeking a Retail Loan Servicer in Manitowoc, WI. You will maintain loan accounting accuracy, perform post-closing audits, and ensure proper archival of loan files. The role emphasizes customer service, attention to detail, and collaboration within a team.

The position supports career growth through training and mentoring, with a culture that values respect and empowerment. The role is centered on delivering accurate loan servicing and communicating effectively with stakeholders.

Qualifications

• Experience in secondary market mortgage operations preferred.
• Must have strong communication and written skills.
• Excellent organizational skills and attention to detail.
• Ability to establish priorities and manage multiple tasks in a fast-paced environment.

Responsibilities

• Perform post-closing tasks including collateral lien perfection and file organization.
• Balance loan general ledger accounts daily/monthly and investigate variances.
• Manage loan payoffs, collateral releases, and mortgage insurance billing.
• Input and maintain loan information in tax and loan systems; handle tax tracking and escrow items.
• Send remittance to Investors and manage loan delivery and repurchases.
• Research exceptions, system questions, and assist other loan servicers as needed.

Skills

Communication skills

Written communication

Attention to details

Organization

Prioritization

Education

Associate degree in Accounting/Finance

Job description

Why Work at Bank FirstAt Bank First, we’re not just a bank—we’re a community. Consistently ranked among the top-performing banks in the U.S. and Wisconsin, and recognized by American Banker as one of the “Best Banks to Work For”. We combine professional excellence with a culture that truly values people. When you join Bank First, you’re joining a team that invests in your growth, supports your well-being, and celebrates your contributions.Why You’ll Love Working HereImagine a workplace where:Your career growth is supported through training, mentoring, and advancement opportunitiesFlexibility allows you to balance work and life without compromiseYour contributions directly impact guests and communities you care aboutYou’re part of a culture built on respect, collaboration, and empowermentAt Bank First, you don’t just fill a role—you make a difference. Every interaction matters, and every team member helps shape the experience our guests love.About the Role: Retail Loan ServicerA Retail Loan Servicer is primarily responsible for maintaining the accuracy of the loan accounting system, performing post-closing audits and tracking policy and file exceptions. Position requires a good knowledge of loan documentation ensuring loan files are scanned and archived properly. Position also requires excellent customer service, attention to detail, computer skills, and the ability to handle multiple tasks. Candidate must work well in a team environment.Key ResponsibilitiesPerform post-closing tasks including collateral lien perfection, file organization, and loan policy and file exception tracking.Clear non-post transaction items from previous day.Send daily remittance to Investors, sell/deliver loans to Investors, research rejects and manage repurchased loans.Maintain insurance and disburse premiums on escrowed loans.Complete daily/monthly balancing of loan general ledger accounts. Research out of balance and outstanding items.Handle credit bureau reporting and corrections.Complete loan system maintenance and verify maintenance completed by others.Set up and verify automatic loan paymentsInput loan information to tax service website for property tax tracking. Research exceptions.Mail delinquent tax letters and notify lenders.Manage loan payoffs; complete required collateral releases; cancel floods.Process construction draws ensuring all approvals and documentation is properly received.Manage mortgage insurance portfolio ensuring monthly bills are received and processed timely.Research loan system questions or issues.Interact with all employees to create and maintain a harmonious, professional and productive atmosphere.Perform the duties of other loan servicers as neededPerform other duties as may be assignedResponsible for complying with our Code of Ethics#INDBFWhat We’re Looking ForExperience in secondary market mortgage operations preferredAssociate Degree in Accounting &/or Finance.Must be able to establish good working priorities, organize work, meet deadlines and adjust to changes in priorities in a fast-pasted working environment.Must have strong communication skillsMust have strong written skillsExcellent organizational skillsAttention to detailsAbout Bank FirstHeadquartered in Manitowoc, Wisconsin, Bank First serves communities across Wisconsin and the Illinois Stateline region. Our growth is built on relationship-based banking—getting to know our guests personally and helping them create lasting value.Our Culture & VisionWe foster curiosity, creativity, and responsiveness while embracing individual differences. Employees are empowered with tools to succeed and supported in their careers. Our vision is to remain the top-performing, independent provider of financial services, delivering personalized solutions and value to guests and communities alike.Our ValuesRelationship Based | Community Focused | Innovative Solutions | Value DrivenJoin Bank First and build a career where your contributions matter, your growth is supported, and your work makes a difference every single day.