Loan Servicing Specialist

Kids for the Future; Whitewater (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

First Citizens State Bank is seeking a detail-oriented Loan Servicing Specialist to support back-office loan operations in Whitewater, WI. You will balance loan activity, process payments, and maintain data accuracy in core systems.

The role requires strong Excel skills, the ability to work independently, and excellent communication with customers and internal staff. On-site position with steady daily responsibilities and ongoing training on regulatory standards.

Qualifications

• High school diploma required.
• Prior banking or loan operations experience is a plus but not required.
• Strong attention to detail with excellent organizational skills.
• Excellent communication and customer service skills.
• Ability to work independently, prioritize tasks, and meet deadlines.
• Proficient in Microsoft Excel and general computer literacy.

Responsibilities

• Balance loan activity across all loan types and process payments to third-party vendors accurately and on time.
• Track and maintain loan-related data in Excel, including year-end reporting and monthly productivity reports.
• Monitor and follow up on vehicle titles to ensure proper documentation and lien placement.
• Process funding requests, including Freddie Mac deliveries and wire transfers.
• Ensure all loan documentation is accurate and compliant with internal policies and regulatory standards.
• Perform loan account maintenance and data updates in the core system.

Skills

Attention to detail

Organizational skills

Customer service

Independent work

Communication

Education

High school diploma

Tools

Microsoft Excel

Job description

• Location 207 West Main Street,Whitewater, WI, 53190,United States
• Employee Type FT Non-Exempt

Job Title: Loan Servicing Specialist

Job Description:

At First Citizens State Bank, we are committed to providing a first-class loan experience for every customer. We are seeking a detail-oriented and organized Loan Servicing Specialist to perform essential back-office tasks that support the loan process. The ideal candidate can work in a fast-paced environment, prioritize daily responsibilities, and work independently with minimal supervision.

Key Responsibilities:

• Balance loan activity across all loan types and process payments to third-party vendors accurately and on time.


• Track and maintain loan-related data in Excel, including information used for year-end 1099 reporting, monthly Board loan exception reports, and monthly loan and lender productivity reports.


• Monitor and follow up on vehicle titles to ensure proper documentation and lien placement.


• Monitor and process UCC filings, extensions, and terminations through the Wisconsin Department of Financial Institutions.


• Record mortgage documents online in accordance with regulatory requirements.


• Process funding requests, including Freddie Mac deliveries and wire transfers.


• Ensure all loan documentation is accurate, complete, and compliant with internal policies and regulatory standards.


• Perform loan account maintenance, including adjustments, corrections, and data updates in the core system.


• Participate in ongoing training to stay current on changing laws, regulations, and investor requirements.


• Prepare and balance loan booking sheets, including payments, wires, payoffs, and ticket or TMS reconciliation.


• Complete end-of-day scanning and balancing of loan operations transaction tickets.


• Answer department calls and assist customers and internal staff with loan-related questions.


• Support department-wide cross-training initiatives to ensure team flexibility and coverage.

Qualifications:

• High school diploma required.


• Prior experience in banking or loan operations is a plus but not required.


• Strong attention to detail with excellent organizational skills.


• Excellent communication and customer service skills.


• Ability to work independently, prioritize tasks, and meet deadlines.


• Effective verbal and written communication abilities.


• Proficient in Microsoft Excel and general computer literacy.