Retail Loan QC Specialist

Bank First; Manitowoc, Cedarburg, Beloit (WI, WI, WI); On-site; USD 42,000 - 60,000; Full time

Job summary

Bank First is seeking a Retail Loan QC professional to review residential mortgages, consumer loans, and HELOCs for compliance before closing. You will verify document preparation, disclosures, and accurate calculations while coordinating with other departments to obtain needed information.

You will stay current on TRID, HMDA, ECOA and related regulations, maintaining precise file records and supporting process improvements in a collaborative environment.

Qualifications

• Minimum three (3) years retail loan operations or loan origination experience preferred.
• Strong knowledge of TRID, HMDA and loan documents.
• Strong attention to detail and accuracy in numbers.
• Strong interpersonal and customer service skills, both verbal and written.
• Ability to work independently with minimal supervision.
• Proficiency with Word and Excel.

Responsibilities

• Identify findings, communicate corrections, and prepare a detailed report per loan file.
• Ensure compliance with state and federal laws and Bank lending policies.
• Assist with input of monthly audit findings and summary of outstanding items.
• Provide backup support for Retail Loan Operations functions as needed.
• Stay current on lending regulations through continuing education and training.

Skills

TRID Knowledge

HMDA Knowledge

Attention to Detail

Interpersonal Skills

Customer Service

Excel

Word

Banking Experience

Education

High School Diploma

Tools

Excel

Word

Job description

Job DetailsJob Location: Bank First Ops Center - Manitowoc, WI 54220Why Work at Bank First

At Bank First, we’re not just a bank—we’re a community. Consistently ranked among the top-performing banks in the U.S. and Wisconsin, and recognized by American Banker as one of the “Best Banks to Work For”. We combine professional excellence with a culture that truly values people. When you join Bank First, you’re joining a team that invests in your growth, supports your well-being, and celebrates your contributions.

Why You’ll Love Working Here

Imagine a workplace where:

• Your career growth is supported through training, mentoring, and advancement opportunities
• Flexibility allows you to balance work and life without compromise
• Your contributions directly impact guests and communities you care about
• You’re part of a culture built on respect, collaboration, and empowerment

At Bank First, you don’t just fill a role—you make a difference. Every interaction matters, and every team member helps shape the experience our guests love.

About the Role: Retail Loan QC

Performs file compliance review of all residential mortgages, consumer loans, and home equity lines of credit, including originated, cancelled and rejected loans. Understands the loan origination and closing processes, including compliance requirements, with sufficient detail to be able to effectively review loan files. Ensures that all documents have been properly prepared, that all timeframes for disclosures have been met and validates that all documents are calculated accurately. Interfaces with other departments to obtain additional information required to ensure files are compliant and meet all federal regulations prior to closing.

Key Responsibilities

Identifies findings, communicates findings for corrections and prepares a missing/correction detailed report per loan file. Follows up on unresolved issues to ensure completion of items and offers guidance to correct any errors as needed. Establishes and maintains effective working relationships with department to help remedy issues and improve processes

• Responsible for ensuring that the Bank maintains a sound loan portfolio with respect to compliance with state and federal laws and regulations, and Bank lending policies and procedures. This includes but is not limited to: Home Mortgage Disclosure Act (HMDA), TILA-RESPA Integrated Disclosure (* TRID *), underwriting for ability-to-repay (ATR), qualified mortgage (QM), Real Estate Settlement Procedures Act (RESPA), Equal Credit Opportunity Act (ECOA), Fair and Accurate Credit Transactions Act (FACTA), Office of Foreign Assets Control (OFAC), and Customer Identity Process (CIP)
• Assists with input of the monthly report of audit findings by preparing a detailed summary of outstanding items per loan file
• Provides backup support as needed for Retail Loan Operation Department functions.
• Stays current on lending regulations, loan policy, underwriting and servicing practices through continuing education, seminars and webinars
• Performs other duties as assigned

What We’re Looking For

• Minimum three (3) years retail loan operations or loan origination experience preferred
• Strong knowledge of TRID , HMDA and loan documents required
• Strong attention to detail and accuracy in working with numbers
• Strong interpersonal skills to work with a wide variety of external and internal customers
• Excellent customer service and communication skills, both verbal and written
• Strong planning, organizational skills and ability to maintain accurate records and files
• Ability to work independently with minimal supervision
• Effective time management skills to include prioritizing workload and multiple tasks to meet strict deadlines
• Teamwork orientation
• Strong problem solving ability skills
• Strong knowledge of personal computers and related software to include Word and Excel
• High school diploma or equivalent a minimum of three (3) years’ experience in a banking environment or an equivalent combination of education and experience helpful.

About Bank First

Headquartered in Manitowoc, Wisconsin, Bank First serves communities across Wisconsin and the Illinois Stateline region. Our growth is built on relationship-based banking—getting to know our guests personally and helping them create lasting value.

Our Culture & Vision

We foster curiosity, creativity, and responsiveness while embracing individual differences. Employees are empowered with tools to succeed and supported in their careers. Our vision is to remain the top-performing, independent provider of financial services, delivering personalized solutions and value to guests and communities alike.

Our Values

• Relationship Based
• Community Focused
• Innovative Solutions
• Value Driven

Join Bank First and build a career where your contributions matter, your growth is supported, and your work makes a difference every single day.