Retail Loan Collections Specialist I

Central Pacific Bank (HI); Honolulu (HI); On-site; USD 26,000 - 34,000; Full time

Job summary

Central Pacific Bank (HI) is seeking a Collector I for the Retail Loan Collections team in Honolulu, HI. The role involves monitoring delinquent indirect, consumer, small business and early-stage loans, negotiating workout plans, and coordinating with legal counsel and insurance providers.

The position requires knowledge of FDCPA/FCRA/GLBA/SCra and the ability to communicate effectively with customers and internal teams. 1+ year of collections experience is expected.

Qualifications

• Knowledge of FDCPA, FCRA, GLBA, SCRA and Bankruptcy laws is required.
• Strong communication skills and ability to handle adverse situations with customers.
• Experience in collections and working with attorneys/trustees is preferred.

Responsibilities

• Review delinquent loan reports and develop collection call strategies.
• Contact customers by phone and in writing to negotiate workouts and reinstatement.
• Document contacts and workout arrangements in VQN and update relevant systems.
• Coordinate with other departments on repossessions, loan mods, and extensions.
• Monitor bankruptcy and charge-off accounts and ensure proper processing.

Education

High School Diploma or GED equivalency

Tools

VQN system

Job description

Central Pacific Bank (HI) is seeking a Collector I for the Retail Loan Collections team in Honolulu, HI. The role involves monitoring delinquent indirect, consumer, small business and early-stage loans, negotiating workout plans, and coordinating with legal counsel and insurance providers.

The position requires knowledge of FDCPA/FCRA/GLBA/SCra and the ability to communicate effectively with customers and internal teams. 1+ year of collections experience is expected.