Retail Loan Collections Specialist

CPB Group; Honolulu (HI); On-site; USD 26,000 - 34,000; Full time

Job summary

CPB Group in Honolulu, HI is seeking a Collector I for Retail Loan Collections. The role handles delinquent indirect, consumer, and small business loans, negotiating workout plans and coordinating with legal counsel as needed to maximize recoveries.

You will extend due dates, update amortization schedules, and document activities in our systems. Strong communication and regulatory knowledge are essential for success in this on-site role.

Qualifications

• High school diploma or GED required.
• 1+ year experience in loan collections with FDCPA-related knowledge.
• Familiarity with bankruptcy laws and credit collection processes.

Responsibilities

• Review delinquent loan reports and initiate collection calls.
• Negotiate repayment plans and coordinate with clients, branches, and departments.
• Document contacts and workout arrangements in VQN.
• Coordinate repo and liquidation processes with supervisor.
• Monitor bankruptcy and charge-off accounts.

Skills

Negotiation

Communication

Collection procedures

Phone outreach

Education

High School Diploma or GED equivalency

Job description

CPB Group in Honolulu, HI is seeking a Collector I for Retail Loan Collections. The role handles delinquent indirect, consumer, and small business loans, negotiating workout plans and coordinating with legal counsel as needed to maximize recoveries.

You will extend due dates, update amortization schedules, and document activities in our systems. Strong communication and regulatory knowledge are essential for success in this on-site role.