Retail Loan Collections & Compliance Lead

Central Pacific Bank (HI); Honolulu (HI); On-site; USD 64,000 - 90,000; Full time

Job summary

Central Pacific Bank in Honolulu, HI seeks a Compliance & Operations Officer for Retail Loan Collections to oversee non-accrual statuses, delinquencies, and regulatory compliance within the unit.

In this role, you will coordinate with the sub-servicer, prepare monthly foreclosure and impairment reports, update policies, and act as BUCO to ensure day-to-day compliance and training across the department.

Qualifications

• High School Diploma or GED equivalency required.
• Bachelor’s Degree from an accredited 4-year university, preferably in Finance, Accounting, or a related field preferred.
• 6+ years of experience in Compliance, collections, recovery or special assets lending or equivalent experience required. (Bachelor's degree in relevant field may substitute for 2 years of experience)

Responsibilities

• Identify, prepare, and process loan accounts for non-accrual status, return to accrual status, troubled debt restructure status, and charge-off on a monthly basis.
• Investigates delinquency and problem loans with sub-servicer DMI and reviews the department complaint log for management recommendations.
• Prepares monthly pre-foreclosure and foreclosure reports and calculates impairment reserve analyses quarterly.
• Maintains and updates assigned policies, guidelines, procedures, and various form templates to ensure compliance.
• Serves as BUCO (Business Unit Compliance Officer) and coordinates compliance oversight within the business unit and related vendor relationships.

Education

High School Diploma or GED equivalency

Bachelor’s Degree (Finance, Accounting, or related field)

Job description

Central Pacific Bank in Honolulu, HI seeks a Compliance & Operations Officer for Retail Loan Collections to oversee non-accrual statuses, delinquencies, and regulatory compliance within the unit.

In this role, you will coordinate with the sub-servicer, prepare monthly foreclosure and impairment reports, update policies, and act as BUCO to ensure day-to-day compliance and training across the department.