Loan Servicing Specialist — Operations & Customer Care

Central Pacific Bank (HI); Honolulu (HI); Presencial; USD 26.000 - 34.000; Jornada completa

Descripción de la vacante

Central Pacific Bank is seeking a Specialist - Ops Loan Servicing in Honolulu, HI. The role handles loan servicing tasks for commercial and consumer loans, including insurance, imaging, and documentation, while delivering prompt service to customers in person and by phone.

The Specialist will review procedures, assist with audits, and support cross-training and department projects, with a focus on accuracy and timely responses. This is a full-time position in an office setting.

Formación

• High School Diploma or equivalent required.
• Specialist I: 1+ years of loan servicing experience.
• Specialist II: 2+ years of loan servicing experience.

Responsabilidades

• Reviews and processes loan servicing tasks for commercial and consumer loans.
• Handles escalation requests via phone and email to internal branches and external customers.
• Maintains and updates insurance and loan documentation, imaging, and related records.
• Participates in cross-training and monthly department reporting.

Conocimientos

Loan servicing

Banking experience

Customer service

Educación

High School Diploma or equivalent

Herramientas

e-Oscar system

Descripción del empleo

Central Pacific Bank is seeking a Specialist - Ops Loan Servicing in Honolulu, HI. The role handles loan servicing tasks for commercial and consumer loans, including insurance, imaging, and documentation, while delivering prompt service to customers in person and by phone.

The Specialist will review procedures, assist with audits, and support cross-training and department projects, with a focus on accuracy and timely responses. This is a full-time position in an office setting.