Retail Leadership Trainee: Grow into Manager

internaljobsatlush; New Orleans (LA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

50% employee discount

Growth opportunities

Job summary

Lush North America is seeking a Manager in Training to join our retail team in the United States. The MIT will support the Store Manager across customer experience, team leadership, recruitment, staff development and operational excellence while promoting our brand values and ethical stance.

As MIT, you will help lead a high-energy store, drive sales, and develop talent with a focus on customer-first experiences, product knowledge and brand integrity.

Qualifications

• 1-3 years managing or supervising in a retail environment.
• Excellent listening and communication skills.
• Excellent analytical, critical thinking and troubleshooting skills.
• Excellent organization and time management skills.
• Strong customer service, supervisory and sales skills.
• Knowledge and interest in skincare, natural beauty and ethical business.
• Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends.
• Experience with consultation-based customer service models.
• Ability to develop a

Responsibilities

• Sales & Customer Experience: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs and makes their day.
• Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives.
• Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need
• Driving Sales: demonstrate strong business acumen and understanding of your metrics, budgets and reports and how to impact them through behaviors on the floor to deliver profitable results.
• Lead Fearlessly: Be present to support your team on the sales floor, answer questions, remove obstacles, problem solve, and motivate them to meet their sales goals
• Grow Talent: by owning your own development, assessing your performance, seeking feedback and resources and opportunities to improve and elevate your skills, knowledge and abilities; and supporting the growth of your team through coaching and leading by example.
• Be Real: with your needs and feedback for your team and leaders and adaptable to the needs of the business as required
• Live with Purpose: engage your team at every level of your business to ensure they are inspired, motivated and building strong peer and customer relationships and are connected to the brand values
• Staff Development: Collaborate with your Manager on creating and executing plans that improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.
• Operational Excellence: Policies and Procedures: Support your manager to keep your shop complaint and ensure your staff are practicing company standards for opening and closing, product integrity, respectful workplace, health and safety and daily communication.
• Stock and Inventory: Support the training of your inventory team to abide by fresh standards and rotation rules and manage ordering to ensure the right products, in the right amounts are in the store at the right times within your allocated budget.
• Visuals and Merchandising: Identify and support the development of your team to take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales.
• Scheduling, Time and Attendance: ensure the right number of staff with the right skill levels are scheduled at peak times and that breaks and meals are allocated and recorded appropriately to ensure staff wellbeing and payroll accuracy.

Skills

Customer service

Communication

Leadership

Problem solving

Time management

Sales skills

Skincare/ethical

Job description

Lush North America is seeking a Manager in Training to join our retail team in the United States. The MIT will support the Store Manager across customer experience, team leadership, recruitment, staff development and operational excellence while promoting our brand values and ethical stance.

As MIT, you will help lead a high-energy store, drive sales, and develop talent with a focus on customer-first experiences, product knowledge and brand integrity.