Retail Manager in Training - Lead & Grow

Internal Job Board; New Orleans (LA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Store discount 50%

Growth from within

Entrepreneurial store structure

Job summary

Lush North America is seeking a Temporary Manager in Training at Lakeside Shopping Center in New Orleans. This role supports the Store Manager as second-in-command, focusing on customer experience, staff development, and sales excellence.

You will work to exceed daily sales goals, educate customers on brand values like cruelty-free and ethical sourcing, and grow product knowledge to drive informed recommendations. Strong leadership and flexible hours are required.

Qualifications

• 1-3 years managing or supervising in a retail environment.
• Excellent listening and communication skills.
• Excellent analytical, critical thinking and troubleshooting skills.
• Excellent organization and time management skills.
• Strong customer service, supervisory and sales skills.
• Knowledge and interest in skincare, natural beauty and ethical business.
• Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends.

Responsibilities

• Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs and makes their day.
• Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives.
• Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need
• Driving Sales: demonstrate strong business acumen and understanding of your metrics, budgets and reports and how to impact them through behaviors on the floor to deliver profitable results.
• Lead Fearlessly: Be present to support your team on the sales floor, answer questions, remove obstacles, problem solve, and motivate them to meet their sales goals
• Grow Talent: by owning your own development, assessing your performance, seeking feedback and resources and opportunities to improve and elevate your skills, knowledge and abilities; and supporting the growth of your team through coaching and leading by example.
• Be Real: with your needs and feedback for your team and leaders and adaptable to the needs of the business as required
• Live with Purpose: engage your team at every level of your business to ensure they are inspired, motivated and building strong peer and customer relationships and are connected to the brand values
• Recruitment and Selection: Support the staffing of your shop with top-performing staff by working actively within your markets to network, recruit, hire and succession plan.
• Staff Development: collaborate with your Manager on creating and executing plans that improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.

Skills

Retail management

Listening & communication

Analytical thinking

Organization

Customer service

Skincare knowledge

Flexible hours

Job description

Lush North America is seeking a Temporary Manager in Training at Lakeside Shopping Center in New Orleans. This role supports the Store Manager as second-in-command, focusing on customer experience, staff development, and sales excellence.

You will work to exceed daily sales goals, educate customers on brand values like cruelty-free and ethical sourcing, and grow product knowledge to drive informed recommendations. Strong leadership and flexible hours are required.