Manager in Training — Lead, Grow, and Elevate Retail

Internal Job Board; New Orleans (LA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

50% product discount

Growth from within

Entrepreneurial store structure

Job summary

Lush North America is seeking a Manager in Training to drive exceptional customer experiences and sales performance in our New Orleans area shops. You will support the Store Manager in daily operations, embody Lush Leadership Practices, and help lead a team toward outstanding service and results.

As MIT, you will develop leadership skills, coach staff, and grow talent while aligning with our values on ethical beauty, sustainability, and community engagement.

Qualifications

• 1-3 years managing or supervising in a retail environment.
• Excellent listening and communication skills.
• Excellent analytical, critical thinking and troubleshooting skills.
• Excellent organization and time management skills.
• Strong customer service, supervisory and sales skills.
• Knowledge and interest in skincare, natural beauty and ethical business.
• Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends.

Responsibilities

• Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome, meets their needs and makes their day.
• Building the Brand: educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement and other traffic-driving initiatives.
• Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need
• Driving Sales: demonstrate strong business acumen and understanding of your metrics, budgets and reports and how to impact them through behaviors on the floor to deliver profitable results.
• Lead Fearlessly: Be present to support your team on the sales floor, answer questions, remove obstacles, problem solve, and motivate them to meet their sales goals
• Grow Talent: by owning your own development, assessing your performance, seeking feedback and resources and opportunities to improve and elevate your skills, knowledge and abilities; and supporting the growth of your team through coaching and leading by example.

Skills

Retail management

Communication

Analytical thinking

Organization

Customer service

Skincare knowledge

Flexibility

Tools

Microsoft Excel

MS Office

Job description

Lush North America is seeking a Manager in Training to drive exceptional customer experiences and sales performance in our New Orleans area shops. You will support the Store Manager in daily operations, embody Lush Leadership Practices, and help lead a team toward outstanding service and results.

As MIT, you will develop leadership skills, coach staff, and grow talent while aligning with our values on ethical beauty, sustainability, and community engagement.