Retail Lead: Guest Services & Team Coach

Aramark; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Aramark in San Antonio, TX is seeking a Retail Sales Lead Worker to coordinate store operations, train utility workers and cashiers, and assign daily tasks to Sales Associates. You will ensure assets are prepared, greet guests, and maintain a professional, high-energy environment during shifts.

The role emphasizes leadership, customer service excellence, and accurate payroll and inventory practices while supporting management in day-to-day store operations.

Qualifications

• Retail experience preferred.
• Mathematical skills are required to facilitate sales reports and audits.
• Must be of legal age to work with alcohol.
• Must provide proof of having earned a responsible alcohol training and certification program where applicable.
• Flexible, willing to work a rotational schedule including weekends/holidays.
• Fluent in the native language, both spoken and written.
• Computer literate in MS Office programs.
• Ability to operate equipment such as photocopier, vacuum cleaner, calculator, printer, telephone, PC and POS system.
• Must be well groomed and maintain a high level of professionalism.

Responsibilities

• Perform all Sales Associate and General Utility Worker duties.
• Hold pre-shift meetings to ensure the day’s tasks are clear and communicated.
• Retail Leads should be a concierge resource for guests.
• Ensure guests are greeted when they enter the store.
• Train staff in customer service oriented roles.
• Ensure operations run smoothly in the manager’s absence and handle customer relations issues.
• Respond to customer complaints and resolve promptly.
• Keep an inventory of stock and note shortages.
• Order merchandise from warehouse and vendors to meet demand.
• Complete monthly safety inspections and file incident and injury reports.
• Maintain cleanliness and a pleasant atmosphere in-store.
• Collect daily cash and sales data using Excel and POS systems.
• Lead nightly close-out and balance cash with daily sales.
• May audit cashier documentation.
• Assist with scheduling and payroll coordination for department staff.

Skills

Retail experience

Math skills

Alcohol handling

Alcohol training/certification

Flexible schedule

Fluent language

MS Office

POS system

Customer service

Job description

Aramark in San Antonio, TX is seeking a Retail Sales Lead Worker to coordinate store operations, train utility workers and cashiers, and assign daily tasks to Sales Associates. You will ensure assets are prepared, greet guests, and maintain a professional, high-energy environment during shifts.

The role emphasizes leadership, customer service excellence, and accurate payroll and inventory practices while supporting management in day-to-day store operations.