Retail Lead — Flexible Hours & Customer Experience

Amazon Inc.; Pittsburgh (Allegheny County); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Benefits

Job summary

Amazon Inc. is hiring a Retail Lead Associate (Reduced-Time) in Pittsburgh, PA. The role supports customer service operations, floor leadership, and store culture with open availability and flexible hours, including nights, weekends, and holidays.

Compensation starts at $19.15 per hour with benefits; typical hours range 30–39 per week. Expect physically active shifts lasting up to 12 hours in a dynamic retail environment.

Qualifications

• High school diploma or equivalent.
• 18 years or older.
• 1+ years in retail, customer-facing roles, or leadership experience.

Responsibilities

• Interact with customers using engagement strategies and model best behavior.
• Utilize inventory systems to scan, process, and count products.
• Provide peer feedback and escalate issues to assist peers.
• Contribute to improving customer experience and operations.
• Identify barriers and trends affecting customers and staff.

Skills

Customer service

Leadership

Retail sales

Education

High school diploma

Job description

Amazon Inc. is hiring a Retail Lead Associate (Reduced-Time) in Pittsburgh, PA. The role supports customer service operations, floor leadership, and store culture with open availability and flexible hours, including nights, weekends, and holidays.

Compensation starts at $19.15 per hour with benefits; typical hours range 30–39 per week. Expect physically active shifts lasting up to 12 hours in a dynamic retail environment.