Retail Lead - Elevate Customer Experience & Sales

Hollie Ray Boutique; Nashville (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

40% employee discount on full-priced—(

Overtime pay at 1.5x hourly rate

Job summary

Hollie Ray in Nashville is seeking a Key Holder to support daily store operations, lead the sales floor, and help ensure every customer leaves inspired. You will work closely with the Store Manager to maintain high standards in merchandising, cleanliness, and customer service.

The role emphasizes coaching teammates, sharing product knowledge, and driving sales while maintaining a welcoming, collaborative environment.

Qualifications

• 1 year retail experience required (leadership a plus).
• Strong people skills and ability to motivate a team.
• Flexible schedule including weekends and holidays.

Responsibilities

• Partner with the Store Manager to ensure daily operations run smoothly and efficiently.
• Lead by example on the sales floor to create exceptional customer experiences.
• Train, coach, and motivate employees to perform at their best.
• Drive sales by sharing product knowledge and engaging customers.
• Keep the store clean, organized, and well merchandised.
• Ensure every customer is welcomed and leaves inspired.

Skills

People skills

Retail leadership

Customer service

Education

High school diploma or equivalent

Job description

Hollie Ray in Nashville is seeking a Key Holder to support daily store operations, lead the sales floor, and help ensure every customer leaves inspired. You will work closely with the Store Manager to maintain high standards in merchandising, cleanliness, and customer service.

The role emphasizes coaching teammates, sharing product knowledge, and driving sales while maintaining a welcoming, collaborative environment.