Retail Lead: Elevate Customer Experience & Operations

Amazon; Glastonbury (CT); On-site; USD 22,000 - 32,000; Part time

Job summary

Amazon is seeking a Retail Lead Associate (Reduced-Time) in Glastonbury, CT to support Customer Experience Operations. The role starts at $19.70 per hour with benefits available and average weekly hours of 30-39.

You will lead on the shop floor, engage customers with first-rate service, manage inventory, and collaborate with a manager to uphold safety and quality standards. Flexible hours, including nights and weekends, are required as the team adapts to changing needs.

Qualifications

• High school or equivalent diploma.
• Are 18 years of age or older.
• 1+ years retail or customer-facing, or 1+ years floor leader or other leadership, or 1+ years Amazon (Blue Badge/FTE) experience.

Responsibilities

• Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
• Utilize inventory management systems to scan, process, and count product.
• Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate.
• Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.
• Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
• Work with a manager to maintain the physical safety and quality standards of the site.
• Work in a fast changing and ambiguous environment.
• Perform additional duties, as assigned
• Work flexible hours including nights, weekends, and holidays.
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.

Job description

Amazon is seeking a Retail Lead Associate (Reduced-Time) in Glastonbury, CT to support Customer Experience Operations. The role starts at $19.70 per hour with benefits available and average weekly hours of 30-39.

You will lead on the shop floor, engage customers with first-rate service, manage inventory, and collaborate with a manager to uphold safety and quality standards. Flexible hours, including nights and weekends, are required as the team adapts to changing needs.