Retail Lead Associate (Reduced-Time), Customer Experience Operations

Teamblind, Inc.; Falls Church (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Benefits available

Job summary

Amazon is seeking a Retail Lead Associate in Falls Church, VA. You will be the face of Amazon, driving customer-obsessed service while leading floor operations. This role emphasizes attention to detail, prioritization, and a willingness to learn.

Responsibilities include customer engagement, using inventory systems, and contributing to site culture. Expect flexible hours, including nights and weekends, with the ability to lift up to 49 pounds and stand for long periods.

Qualifications

• Open availability Tue-Sat (BH).
• Strong attention to detail.
• Ability to quickly prioritize tasks.
• Willingness to learn new things.
• Commitment to delighting customers.

Responsibilities

• Interact with customers using engagement strategies and model desired behavior for the team.
• Utilize inventory management systems to scan, process, and count product.
• Provide peer-to-peer feedback and escalate issues to assist peers.
• Contribute to continuous improvement of customer experience and operations.
• Identify barriers and trends affecting customer and associate experience; support site culture.
• Work with a manager to maintain safety and quality standards at the site.
• Adapt to a fast changing and ambiguous environment.
• Perform additional duties as assigned.
• Work flexible hours including nights, weekends, and holidays.
• Lift up to 49 pounds, stand for long shifts, and frequently move equipment.

Skills

Open availability Tue-Sat

Attention to detail

Prioritization

Willingness to learn

Customer focus

Tools

Inventory management systems

Job description

Pay starts at $18.35 per hour with benefits available.

Reduced Time Hours: Average work between 30-39 hrs per week.

This role requires open availability BH (Tuesday-Saturday)

As a Retail Lead Associate, you will be the face of Amazon and contribute to the culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You possess strong attention to detail, the ability to quickly prioritize tasks, the willingness to learn new things, and a commitment to delighting our customers. You will assist with customer service operations and floor leader responsibilities.

Key job responsibilities

• Interact with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
• Utilize inventory management systems to scan, process, and count product.
• Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate.
• Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.
• Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
• Work with a manager to maintain the physical safety and quality standards of the site.
• Work in a fast changing and ambiguous environment.
• Perform additional duties, as assigned
• Work flexible hours including nights, weekends, and holidays.
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.

About The Team

Interested in joining our dedicated team at Amazon that makes the return of pickup and packages convenient for our customers at our Locker+ retail locations? Curious to be at the heart of where innovation meets customer obsession?

Customer