Retail Lead: Elevate Customer Experience

Nike Inc; Oklahoma City, Northern (OK, KY); Hybrid; USD 32,000 - 48,000; Full time

Benefits offered by this job

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Health and wellness benefits

Job summary

Nike is seeking a Retail Supervisor (Specialist) in Oklahoma City. You will be the face of Nike, delivering high-volume, fast-paced service while leading a team to meet store goals and delight customers.

The role requires flexibility to work nights, weekends, and holidays and includes growth opportunities within Nike’s store operations. As a Nike Retail Supervisor, you’ll train on the latest products, manage POS duties, and create engaging displays.

Qualifications

• Must be at least 18 years old (U.S.)
• 1 year of retail or consumer service experience
• Flexibility to work nights, weekends and holidays based on store needs
• Use customer service authentically to ensure customers feel seen and understood in our stores
• Ability to learn and train on the latest products and technologies
• Physical requirements include the ability to bend, squat, reach, climb a ladder and stand for extended periods with or without accommodations

Responsibilities

• Being enthusiastic, excited, and knowledgeable about NIKE products and services to best support customer needs
• Bringing your positive attitude and passion to your teammates and customers every day
• Lead by example and deliver service in line with Nike’s Service Principles to bring the consumer journey to life
• Making customers feel welcome and attended to, and exceed their expectations at every step
• Playing by the rules and being professional, demonstrating integrity, reliability, and kindness
• Operating a cash register, shipping and receiving duties, stocking products, cleaning and building visual displays with or without accommodations
• Showing up for your teammates by attending store events

Skills

Retail experience

Customer service

Cash handling

Tools

POS system

Job description

Nike is seeking a Retail Supervisor (Specialist) in Oklahoma City. You will be the face of Nike, delivering high-volume, fast-paced service while leading a team to meet store goals and delight customers.

The role requires flexibility to work nights, weekends, and holidays and includes growth opportunities within Nike’s store operations. As a Nike Retail Supervisor, you’ll train on the latest products, manage POS duties, and create engaging displays.