Retail Lead: Customer Experience & Team Coach

Black Diamond Equipment, Ltd.; Boulder, Northern (CO, KY); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Insurance benefits

401k with match

Paid vacation

Paid holidays

Casual dress code

Job summary

Black Diamond Equipment, Ltd. seeks a Full Time Sales Associate Lead in Boulder, CO to maintain a high level of customer service and lead a team on the sales floor. The role emphasizes product knowledge, POS proficiency, and coordinating daily store tasks.

The ideal candidate has a high school diploma and at least 6 months in retail, preferably in outdoor gear. Expect a dynamic environment, flexibility for weekends/holidays, and opportunities to contribute to buying and merchandising decisions.

Qualifications

• High School Diploma required.
• At least 6 months of retail sales experience.
• Preferred: 1 year retail sales in an outdoor specialty store.

Responsibilities

• Assist customers with information, advice, and service.
• Supervise sales associates in the lead role and maintain customer service standards.
• Handle POS transactions accurately and process customer details.
• Open and close the store, stock and merchandise inventory on the sales floor.
• Assist with special orders and vendor communications.

Skills

Retail sales

Leadership

Customer service

Flexible schedule

Public relations

Computer skills

Merchandising

Sales techniques

Product knowledge

Climbing knowledge

Backcountry skiing

Education

High School Diploma

Job description

Black Diamond Equipment, Ltd. seeks a Full Time Sales Associate Lead in Boulder, CO to maintain a high level of customer service and lead a team on the sales floor. The role emphasizes product knowledge, POS proficiency, and coordinating daily store tasks.

The ideal candidate has a high school diploma and at least 6 months in retail, preferably in outdoor gear. Expect a dynamic environment, flexibility for weekends/holidays, and opportunities to contribute to buying and merchandising decisions.