Retail Floor Lead — Flexible Hours & Customer Experience

Amazon Inc.; Oxnard (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Benefits

Job summary

Amazon Inc. in Oxnard, CA is seeking a Retail Lead Associate to be the face of Amazon at our Locker+ locations. You will support customer service operations and lead floor activities with a culture of customer obsession, trust, and continuous learning.

Starting pay is $21.05 per hour with benefits; average weekly hours are 30–39. You must be available nights, weekends, and holidays; lifting up to 49 pounds and standing up to 12 hours are required.

Qualifications

• High school diploma or equivalent.
• Must be 18 years of age or older.
• 1+ year retail or customer-facing experience, or 1+ year leadership experience, or 1+ year Amazon experience.

Responsibilities

• Interact with customers using engagement strategies and model desired behavior.
• Utilize inventory systems to scan, process, and count product.
• Provide peer feedback and assist peers with customer issues as escalation point.
• Contribute to continuous improvement of customer experience and operations.
• Identify barriers/trends affecting customer and associate experience; support site culture.
• Maintain site safety and quality standards.
• Work in a fast-changing and ambiguous environment.
• Perform duties as assigned; works nights, weekends, holidays.
• Lift up to 49 pounds and stand/walk up to 12 hours.

Skills

Customer service

Attention to detail

Leadership

Education

High school diploma or equivalent

Job description

Amazon Inc. in Oxnard, CA is seeking a Retail Lead Associate to be the face of Amazon at our Locker+ locations. You will support customer service operations and lead floor activities with a culture of customer obsession, trust, and continuous learning.

Starting pay is $21.05 per hour with benefits; average weekly hours are 30–39. You must be available nights, weekends, and holidays; lifting up to 49 pounds and standing up to 12 hours are required.